Transforming customer satisfaction surveys for impact
Transform customer satisfaction surveys into strategic tools driving business growth, customer loyalty and employee engagement.
Discover Wollondilly Shire Council’s Journey to Employee Engagement Excellence
Wollondilly Shire Council, is dedicated to fostering a passionate workforce to drive regional growth and prosperity. Over recent years, Wollondilly has made significant strides in enhancing employee engagement through a strategic partnership with Insync.
Since 2018, Insync has provided Wollondilly with crucial insights and comparative data, helping them identify areas for improvement. Initial survey results revealed challenges, with “Investment in People” scores in the bottom quartile of Insync’s local government benchmark. However, these findings catalysed targeted action plans focused on communication, collaboration, and efficiency.
Insync facilitated team planning sessions, allowing employees to share insights and develop strategies for positive change. Key recommendations included:
- Establishing effective communication channels
- Encouraging cross-departmental collaboration
- Streamlining workflows for operational efficiency
- Fostering a culture of trust and open feedback
Wollondilly’s engagement scores rose dramatically, reaching the top 5% of the benchmark.
Discover the story behind Wollondilly’s transformation and the strategies driving its success. Click here to read the complete case study.
Wollondilly Shire Council has been partnering with Insync since 2018 to deliver an annual employee survey. Through this collaborative process we are able to gather staff feedback about various aspects of the work environment to help identify our strengths as well as areas for improvement. The team at Insync work closely with staff to ensure the survey delivery is smooth, easy to understand and provides flexibility to meet our specific needs. Insync have been a great partner through our journey and have displayed excitement equal to our own, regarding our results
