Want the latest news and research?

Subscribe to Insync insights
Take a snapshot of your customer experience

Quickly measure customer experience or get timely feedback about new programs or campaigns with a pulse survey.

Talk to us today

Customer Pulse Survey

Customer pulse surveys are designed to take snapshots of customer opinions. Unlike full surveys, customer pulse surveys are more cost effective and time efficient.

Whether you want to measure customer satisfaction or gain feedback about new systems and processes, the Customer Pulse Survey can be customised to meet your needs. It’s a quick survey that can be conducted frequently using the same questions. This means customers can provide valuable feedback on a regular basis.

The Customer Pulse Survey is the perfect tool to quickly identify areas most in need of improvement without committing to a full survey. Our industry specialists and research experts will help you structure your customer survey, gain the maximum response rate, and understand your results.

With the help of benchmarking, customer pulse surveys provide advance warning of problems so your organisation can act quickly.

You can survey all customers or select a sample of customers depending on required outcomes. You can focus on points of the business across or within specific areas to identify where improvement is needed most.

Need help getting started?

Talk to us today about getting a quick and timely measure of your customer experience with pulse surveys.

Latest insights

Read all Insights
ASIC to enforce customer focus of new product design and distribution obligations: are you ready?

A Draft Regulatory Guide was issued by ASIC in December – Consultation Paper (CP 325) - Product design and distribution obligations. This CP arguably may change the ...

Where the past and future meet, and decisions are made

We are always at the point where past and future meet and it is the only point where decisions are made…decisions that can have profound impacts.

Practical advice for boards to deliver effective oversight of non-financial risk

Whilst ASIC found that the boards seem keenly aware of and actively engaged in their oversight of ‘financial risks’ – revenue or cost management - they also found ...

Employees are calling for significant cultural change

Australians believe their organisations need to make significant cultural change - and it's not just the financial services sector talking but also employees across ...