Considering asking your employees about their vaccination status?

Learn about our confidential and secure Back2workplace survey
Take a snapshot of your customer experience

Quickly measure customer experience or get timely feedback about new programs or campaigns with a pulse survey.

Talk to us today

Customer Pulse Survey

Customer pulse surveys are designed to take snapshots of customer opinions. Unlike full surveys, customer pulse surveys are more cost effective and time efficient.

Whether you want to measure customer satisfaction or gain feedback about new systems and processes, the Customer Pulse Survey can be customised to meet your needs. It’s a quick survey that can be conducted frequently using the same questions. This means customers can provide valuable feedback on a regular basis.

The Customer Pulse Survey is the perfect tool to quickly identify areas most in need of improvement without committing to a full survey. Our industry specialists and research experts will help you structure your customer survey, gain the maximum response rate, and understand your results.

With the help of benchmarking, customer pulse surveys provide advance warning of problems so your organisation can act quickly.

You can survey all customers or select a sample of customers depending on required outcomes. You can focus on points of the business across or within specific areas to identify where improvement is needed most.

Need help getting started?

Talk to us today about getting a quick and timely measure of your customer experience with pulse surveys.

Latest insights

Read all Insights
Measure your compliance with our range of high-level diagnostics

Are you confident in your regulatory compliance? Access our range of insights and free high-level diagnostics on several financial regulations.

Consumer Experience Trends in Healthcare 2021

Press Ganey surveyed 1,000+ consumers to take the pulse of current consumer preferences and expectations for healthcare in 2022. The findings provide a roadmap for ...

VIDEO: Cutting through the noise for better internal communication

Insync's Sophie Owen and Emily Dimmack sit down in this exclusive video to discuss how to improve internal communication in your organisation.

How to bounce back after COVID-19’s safety culture declines

The COVID-19 pandemic has caused unprecedented disruption in healthcare around the world, leading to a decline in safety culture scores in 2020. This paper analyses ...