Want the latest news and research?

Subscribe to Insync insights
Take a snapshot of your customer experience

Quickly measure customer experience or get timely feedback about new programs or campaigns with a pulse survey.

Talk to us today

Customer Pulse Survey

Customer pulse surveys are designed to take snapshots of customer opinions. Unlike full surveys, customer pulse surveys are more cost effective and time efficient.

Whether you want to measure customer satisfaction or gain feedback about new systems and processes, the Customer Pulse Survey can be customised to meet your needs. It’s a quick survey that can be conducted frequently using the same questions. This means customers can provide valuable feedback on a regular basis.

The Customer Pulse Survey is the perfect tool to quickly identify areas most in need of improvement without committing to a full survey. Our industry specialists and research experts will help you structure your customer survey, gain the maximum response rate, and understand your results.

With the help of benchmarking, customer pulse surveys provide advance warning of problems so your organisation can act quickly.

You can survey all customers or select a sample of customers depending on required outcomes. You can focus on points of the business across or within specific areas to identify where improvement is needed most.

Need help getting started?

Talk to us today about getting a quick and timely measure of your customer experience with pulse surveys.

Latest insights

Read all Insights
Practical advice for boards to deliver effective oversight of non-financial risk

Whilst ASIC found that the boards seem keenly aware of and actively engaged in their oversight of ‘financial risks’ – revenue or cost management - they also found ...

5 hard truths for Australia’s leaders

The state of organisational culture has never been more front and centre. We set out to find out how deep and widespread the issues are, and how great the change ...

Australia’s CEOs out of touch when it comes to cultural change

Even in the wake of the Hayne Royal Commission, Australia's C-Suite does not have a realistic view of company culture, according to new Insync research conducted ...

What is the role of “Tone at the Top” in setting culture?

Most refer to the setting of a high tone as being a high bar for honesty, integrity and ethical behaviour noting that it is a fundamental foundation stone for ...