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WEBINAR: Bridging the gap between customer satisfaction and loyalty

FREE webinar: Tuesday 1 September 2009 at 12pm AEST

Are your customers satisfied? Our research suggests that the answer to this common question might be: “who cares?” Businesses are fast losing faith in customer research because “satisfied” customers are walking away from established relationships.

After an extensive review of the academic literature combined with in-house research, our CEO James Garriock will discuss the missing link between satisfaction and the real payoffs: profit and growth.

We’ll also launch our new Customer Satisfaction Survey that gives organisations a complete picture of their customers’ journey.

Watch the webinar

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