As organisations scrambled to respond to the unexpected, and competing priorities and drastically altered budgets meant tough decisions that impacted the livelihoods ...
FREE webinar: Tuesday 1 September 2009 at 12pm AEST
Are your customers satisfied? Our research suggests that the answer to this common question might be: “who cares?” Businesses are fast losing faith in customer research because “satisfied” customers are walking away from established relationships.
After an extensive review of the academic literature combined with in-house research, our CEO James Garriock will discuss the missing link between satisfaction and the real payoffs: profit and growth.
We’ll also launch our new Customer Satisfaction Survey that gives organisations a complete picture of their customers’ journey.
Watch the webinar
- Read about the Customer Satisfaction Survey