Tips for conducting effective staff surveys
Assessing staff attitudes and perceptions with a staff survey is essential for any organisation that's serious about improving employee engagement, reducing staff ...
Customer Experience
Roadblocks to achieving a high employee survey response rate
On average, a well run staff survey achieves around a 60% response rate. A useful predictor of future response rates is the level of employee engagement obtained in ...
Customer survey identifies risks
Last week we were talking to a CEO who felt he needed a customer survey. His issue: the top six per cent of clients gave him 74% of revenue. Mix this fact with an ...
Insync’s online Exit Interview portal
HR professionals use Insync's Exit Interview service so they have their own secure and confidential portal to issue online surveys to departing employees. Employees ...
Why exit interview benchmarking is important
By having a benchmarked Exit Interview process, you can confirm your gut instincts with hard facts.
New education and library website
Insync Surveys has a new website to reflect our dedication to education and libraries.
Consultant’s blog: Why pay for a customer survey when you can run it in-house
Yesterday I took the day off work and was astounded that by the end of the day I had been asked for my opinions of products and services several times. ...
Employee Survey: 20 essential questions to ask and what staff survey pitfalls you can avoid?
The majority of new clients who come to Insync to run organisational research have conducted a previous staff survey.
Mapping, measuring and improving employee engagement and organisation alignment
Insync Surveys aims to help organisation be more effective, our focus on improving employee engagement extends to mapping and understanding the full employee ...
Employees are key to greater customer engagement
Many organisations across the globe are implementing cultural change programs to become more customer centric (discussed in our article The 6 essential ingredients ...
The vital link between employee and customer engagement
You won't have happy and engaged customers on one end of the phone line if you have unhappy and disengaged employees on the other end of the line.
Employee survey research: Is Net Promoter a replacement for an Employee Opinion Survey?
Is the Net Promoter Score an effective replacement for an organisation-wide Employee Opinion Survey? In short: No. Download our Net Promoter white paper to read more.
