Benchmarking board performance: 500 board reviews later

Unlock evidence-based insights into board performance

Customer Experience

Employee Survey: 20 essential questions to ask and what staff survey pitfalls you can avoid?

The majority of new clients who come to Insync to run organisational research have conducted a previous staff survey.

Mapping, measuring and improving employee engagement and organisation alignment

Insync Surveys aims to help organisation be more effective, our focus on improving employee engagement extends to mapping and understanding the full employee ...

Employees are key to greater customer engagement

Many organisations across the globe are implementing cultural change programs to become more customer centric (discussed in our article The 6 essential ingredients ...

The vital link between employee and customer engagement

You won't have happy and engaged customers on one end of the phone line if you have unhappy and disengaged employees on the other end of the line.

Employee survey research: Is Net Promoter a replacement for an Employee Opinion Survey?

Is the Net Promoter Score an effective replacement for an organisation-wide Employee Opinion Survey? In short: No. Download our Net Promoter white paper.