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Employee Experience

Complement annual employee surveys with strategic pulse surveys

There has been quite a bit of debate about whether the annual employee engagement survey should be replaced by regular pulse checks, or whether the pulse checks ...

The benefits of brevity and clarity

There's an old saying that the more you say the less people hear. This is so true when it comes to discovering and articulating your vision, mission and values or ...

Senior leadership critical to productivity and innovation

Where will your capacity to grow and increase performance come from over the next few years? Few would disagree that driving productivity and innovation is vital to ...

Mission and market: evidence based insights for NFP executives

Profound changes are impacting the not-for-profit (NFP) sector. Having a clear identity and purpose can help navigate through these changes.

Culture is a choice

This may seem like an outrageous statement to some people but as far as I'm concerned it's absolutely true.

4 ways to RAMP up your employee engagement

Many organisations across the globe are implementing cultural change programs to become more customer centric (discussed in our article The 6 essential ingredients ...

Five ideas to combat unconscious bias

As humans we have many unconscious biases and in organisations our leadership decisions are also subject to them. Gender bias leads to predetermined views of talent, ...

Recognition is a gift

Harvard Professor Rosabeth Moss Kanter (Rose, 2011) said: "Remuneration is a right, recognition is a gift". So why isn't this free gift given more often?

Employee survey white paper: Repositioning to achieve performance outcomes

The concept of "alignment" relates to the process of continuous repositioning. Put simply, this involves regularly improving what an organisation does to make sure ...

Do you have a robust risk culture?

A thorough and honest answer to this question is critical for not only financial services organisations but all public, private, government and not-for-profit ...

4 ways to embed and live your values

Core values are those values that are absolutely essential for an organisation to achieve its vision and fulfil its purpose. They guide the behaviour of everyone in ...

2016/17 Higher Cap determinations, community engagement and trade-offs

The much anticipated Essential Services Commission (ESC) determination on the 2016-17 Higher Cap applications is now out.