How to bounce back after COVID-19’s safety culture declines
The COVID-19 pandemic has caused unprecedented disruption in healthcare around the world, leading to a decline in safety culture scores in 2020.
Patient Experience
Supporting patient safety with higher employee engagement
Insync with Press Ganey utilised responses from 564,751 healthcare workers to analyse the strong relationship between patient safety & employee engagement.
Impact of COVID-19 on Patient Experience in Asia
Feedback from 3627 patients, Press Ganey has analysed COVID-19's impact on Patient Experience & provided strategies to build trust in 'new normal'.
The importance of benchmarking
Benchmarking is key to improving performance. How else do you know what to aim for, or how to get there?
Reduce patient suffering through compassionate connected care
Health care providers' 1st step to patient needs is to acknowledge & take action. The Compassionate Connected Care model frames that action. See full report.
Strategies to advance nursing excellence
Advancing nursing excellence is necessary to transform performance. This insight provides key suggestions and video explanations.
COVID-19’s impact on patient experience
Press Ganey has analysed over 7 million comments from patient experience surveys. This report identifies the top positive & negative themes for improvement.
Improving Safety Culture in the Covid-19 Era
Reverse the trend - Improving safety culture in the Covid era. Calls on health care leaders to improve organisation's safety culture & provides key strategies
Why a client-centric culture is the way forward for Aged Care
The release of the Aged Care Royal Commission Final Report & Recommendations in the past week is seen by many in the sector as a welcome step.
Building Workforce Trust: Lessons from COVID-19
By leveraging Press Ganey’s annual workforce engagement surveys, this whitepaper uncovers 4 critical elements to building trust with & among front line workers.
Practical ways to improve patient safety in healthcare – identifying the specific factors that have the greatest impact
Insync's research, based on data from 16,000 clinical staff from 36 Australian health care facilities, indicates that fostering a positive hospital safety climate ...
