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Patient Experience

Strategies to advance nursing excellence

Advancing nursing excellence is necessary to transform performance. This insight provides key suggestions and video explanations.

COVID-19’s impact on patient experience

Press Ganey has analysed over 7 million comments from patient experience surveys. This report identifies the top positive & negative themes for improvement.

Improving Safety Culture in the Covid-19 Era

Reverse the trend - Improving safety culture in the Covid era. Calls on health care leaders to improve organisation's safety culture & provides key strategies

Why a client-centric culture is the way forward for Aged Care

The release of the Aged Care Royal Commission Final Report & Recommendations in the past week is seen by many in the sector as a welcome step.

Building Workforce Trust: Lessons from COVID-19

By leveraging Press Ganey’s annual workforce engagement surveys, this whitepaper uncovers 4 critical elements to building trust with & among front line workers.

Practical ways to improve patient safety in healthcare – identifying the specific factors that have the greatest impact

Insync's research, based on data from 16,000 clinical staff from 36 Australian health care facilities, indicates that fostering a positive hospital safety climate ...