Need help getting started?
Our dedicated healthcare practice team is passionate about helping health organisations improve patient care and operate in an effective and sustainable manner.
Building better care through connection: Lessons from a high-performing hospital
St Vincent’s Private Hospital Kew (SVPHK) continues to achieve outstanding patient experience results, consistently ranking in the top 10% internationally across multiple measures. In the latest survey period, 93.4% of patients said nurses always treated them with courtesy and respect — a reflection of the hospital’s strong culture of compassion and care.
Our latest case study explores how SVPHK has cultivated a workplace where connection and continuous improvement thrive. It offers healthcare leaders actionable insights into how curiosity, collaboration, and recognition can lead to improved patient outcomes and enhanced staff engagement.
Key insights:
- Connection-led care: Patients experience genuine warmth, respect, and responsiveness from staff.
- Curiosity in action: Every piece of feedback is seen as an opportunity to improve the care experience.
- Evidence-based improvement: Consistent measurement and leader rounding sustain high standards.
- Culture of recognition: Staff feel valued through regular celebration of patient feedback and team achievements.
For healthcare organisations seeking to improve both care quality and staff wellbeing, SVPHK shows that human connection is the foundation of sustained excellence.
Click here to read the full case study.
