New employee insights: Only 46% of employees feel inspired by their organisation's vision.

Here are 7 ways to bring your vision to life

Building Workforce Trust: Lessons from COVID-19

Building Blocks of workplace trust


Building Workforce Trust: Lessons from COVID-19


Trust before and during COVID-19

A new report by our patient experience partner Press Ganey shows marked variability in how the health care workforce feels about their organisation’s commitment to quality, safety and teamwork.

The remarkable progress of 21st-century health care has led to rising costs and chaotic experiences for both patients and caregivers. Levels of clinician burnout have increased, as a consequence of administrative hassles, inefficient workflow, process challenges with electronic medical records, and increased productivity demands.

The importance of trust in the workforce has been attracting increasing attention with the realisation that relationships among personnel and their connection to the organisational mission are critical to improving the performance of all types, namely; efficiency, safety, patient experience and other types of quality.

Press Ganey data has consistently demonstrated a strong correlation between patient experience and workforce experience. Many organisations were just starting to achieve success in breaking down silo management when the COVID-19 pandemic arrived.

By leveraging Press Ganey’s annual workforce engagement surveys, as well as several listening and analytical tools, this whitepaper uncovers the four critical elements to building trust with and among front line workers. It also includes a list of high-reliability leadership and universal relationship skills to build trust enterprise-wide.

The 4 building blocks of workforce trust

  • A circle of trust that encompasses all members of the workforce and leadership
  • Empathy, authenticity, and logic in leadership’s actions
  • A commitment to high reliability in safety and other key aspects of quality, including patient experience
  • A comprehensive data strategy that produces insights to drive performance

To learn more about building healthcare workforce trust, download the special white paper below.

Ready to take the next step in developing workforce trust?

Talk to us today about our healthcare workforce and patient experience solutions.


Read all News and Events
Insync sponsors 2020 Asia Patient Experience & Engagement Virtual Summit

As the industry is tasked to recalibrate their patient engagement strategy for maximum agility and optimum sustenance, Insync in association with Press Ganey is ...

Webinar: 5 things HR needs to build a culture of trust post COVID-19

As organisations scrambled to respond to the unexpected, and competing priorities and drastically altered budgets meant tough decisions that impacted the livelihoods ...

An update from the Insync team

As we see the impact of COVID-19 unfolding and changing by the day, the Insync team hopes you and your families are well and keeping safe. Insync takes our ...

Our response plan for COVID-19

The health and wellbeing of our people and the broader community are paramount to Insync. Here’s a guidance and response plan we’ve communicated with our team, and ...