We are here to support you support your employees during COVID-19

Learn about our In-Touch employee pulse

Employee survey research: Is Net Promoter a replacement for an Employee Opinion Survey?

February 2007

Is the Net Promoter Score1 an effective replacement for an organisation-wide employee satisfaction survey? In short: No

1. Net Promoter is a registered trademark of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld

Handpicked Insights

Employee survey research: Impact of the GFC on employee views of customer initiatives

This Insync Surveys study examines employee perceptions of their employers' customer focus before and during the economic downturn.

Employee survey white paper: Alignment and Engagement Survey framework

This white paper outlines the framework of the employee Alignment and Engagement Survey, including many references to current research to support Insync Surveys' ...

Employee survey white paper: Repositioning to achieve performance outcomes

The concept of "alignment" relates to the process of continuous repositioning. Put simply, this involves regularly improving what an organisation does to make sure ...

Employee survey white paper: The business case behind employee entry and exit surveys

Keeping talented employees is a critical success factor given the current skills shortage. Employers need to devise new approaches to retain younger staff as baby ...