Is the Net Promoter Score an effective replacement for an organisation-wide employee satisfaction survey? In short: No
* Net Promoter is a registered trademark of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld
Download our Net Promoter white paper below.
This Insync Surveys study examines employee perceptions of their employers' customer focus before and during the economic downturn.
This white paper outlines the framework of the employee Alignment and Engagement Survey, including many references to current research to support Insync Surveys' ...
The concept of "alignment" relates to the process of continuous repositioning. Put simply, this involves regularly improving what an organisation does to make sure ...
Keeping talented employees is a critical success factor given the current skills shortage. Employers need to devise new approaches to retain younger staff as baby ...
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