Want to learn more?
If you would like an overview of the above presentation, get in touch with our friendly team today.
Benchmarking board performance: 500 board reviews later
Unlock evidence-based insights into board performanceInsync Principal Terry Grundy, recently led a session at the APAC Patient Experience and Innovation Virtual Summit 2021 titled ‘Exploring Beyond Patient Experience: Establishing a Patient Experience Roadmap’.
The session explored the concept of redefining patient experience. The focus has shifted from customer service and convenience to trust and authenticity, and patient experience is proven to be more influential than any traditional marketing strategy.
An overview of Terry’s presentation:
You can access the full presentation below, or get in touch to learn more.
Terry has been at the cutting edge of Patient Experience and quality improvement in the Asia/Pacific region for over twenty years. Terry’s insight is driven by his belief that success is derived from a balanced approach to strategic planning and execution through an engaged workforce.
If you would like an overview of the above presentation, get in touch with our friendly team today.
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