Improving employee engagement: actionable tips from client success

Improving the experience of your people

Good Practice Guide for Patient/Client Privacy

Female nurse with Male patient

Good Practice Guide for Patient/Client Privacy

This good practice guide outlines the key improvement suggestions for protecting and managing patients’/clients’ privacy and confidentiality within the healthcare setting. These guidelines can be applied to all healthcare settings, including emergency departments, inpatient, and outpatient. However, healthcare providers must consider the environmental and social factors that differ between service settings. Remember, patient privacy is not just an ethical responsibility, but it also directly impacts healthcare outcomes, making your role even more crucial.

5 key improvement suggestions

Consider the following key good practice suggestions for providing patient/client privacy and confidentiality:

  1. Ensure patient information is protected and secure
  2. Providing patients/clients with adequate and reliable resources regarding their privacy and confidentiality rights
  3. Establish protocols and expectations that respect personal privacy and confidentiality
  4. Maintain transparency with patients/clients regarding the sharing of their information
  5. Acknowledge and respond promptly to patients’/clients’ privacy or confidentiality concerns

Download the guide to delve deeper into these suggestions.

Good patient guide for respecting patient privacy report cover

At Insync, we specialise in empowering organisations to excel in serving their patients. Reach out to us today to discover how our patient-centered surveys and tailored solutions can elevate your organisation’s performance and transform patient experience.

  1. Abdel Jawad, L. (2024). Security and Privacy in Digital Healthcare Systems: Challenges and Mitigation Strategies. 42(1).
  2. Abdelhamid, M., Gaia, J., & Sanders, G. L. (2017). Putting the Focus Back on the Patient: How Privacy Concerns Affect Personal Health Information Sharing Intentions. Journal of Medical Internet Research, 19(9), e169.
  3. Alipour, J., Mehdipour, Y., Karimi, A., Khorashadizadeh, M., & Akbarpour, M. (2023). Security, confidentiality, privacy and patient safety in the hospital information systems from the users’ perspective: A cross-sectional study. International Journal of Medical Informatics, 175(105066), 105066.
  4. Eastwood, J., & Maitland-Scott, I. (2020). Patient Privacy and Integrated Care: The Multidisciplinary Health Care Team. International Journal of Integrated Care, 20(4).
  5. Elkhaili El Alami, L. S., Nemoto, A., & Nakata, Y. (2020). General patients’ expectations on online accessibility to their electronic health records in Japan. Global Health & Medicine, 2(3), 168–173.
  6. Fahlberg, B. (2014). Promoting patient dignity in nursing care. Nursing, 44(7), 14.
  7. Fuseini, A., Rawson, H., Ley, L., & Kerr, D. (2022). Patient dignity and dignified care: A qualitative description of hospitalised older adults perspectives. Journal of Clinical Nursing, 32(7-8).
  8. Hasan Tehrani, T., Seyed Bagher Maddah, S., Fallahi-Khoshknab, M., Ebadi, A., Mohammadi Shahboulaghi, F., & Gillespie, M. (2018). Respecting the privacy of hospitalized patients: An integrative review. Nursing Ethics, 096973301875983.
  9. Lott, B. E., Campos-Castillo, C., & L Anthony, D. (2020). Trust and privacy: How patient trust in providers is related to privacy behaviors and attitudes. AMIA … Annual Symposium proceedings. AMIA Symposium, 2019, 487–493.
  10. Mishkin, A. D., Zabinski, J. S., Holt, G., & Appelbaum, P. S. (2022). Ensuring Privacy in telemedicine: Ethical and Clinical Challenges. Journal of Telemedicine and Telecare, 29(3), 1357633X2211349.×221134952
  11. Petersen, C. (2018). Through Patients’ Eyes: Regulation, Technology, Privacy, and the Future. Yearbook of Medical Informatics, 27(01), 010–015.
  12. Pool, J. K., Akhlaghpour, S., Fatehi, F., & Burton‐Jones, A. (2024). A systematic analysis of failures in protecting personal health data: A scoping review. International Journal of Information Management, 74(102719), 102719–102719.
  13. Tarun Vats, Kumar, S., Singh, S. K., Madan, U., Mehak Preet, Arya, V., Bansal, R., & Ammar Almomani. (2024). Navigating the Landscape: Safeguarding Privacy and Security in the Era of Ambient Intelligence within Healthcare Settings. Cyber Security and Applications, 100046–100046.

Latest insights

Read all Insights
Launch of “Golf Club Governance in Australia” report

Discover how to enhance governance in golf clubs with this pivotal report by GBAS and Board Surveys, Insync's specialist brand.

Guidelines for developing a meaningful problem statement

Crafting a meaningful problem statement is the cornerstone of successful deliberative engagement. Learn how to navigate this crucial task with our comprehensive ...

The power of scorecards in client management

Learn about Insync's customised approach to scorecard implementation and how it drives continuous improvement in customer experience.

Your step-by-step guide to executing action plans successfully

Unlock the power of employee feedback with strategic action planning. Learn to leverage voices, identify areas for improvement, and maximise buy-in with our ...