Supporting patient-led virtual care through real-time experience insight
How real-time patient experience insights helped CareZen improve virtual care utilisation without compromising quality service.


In partnership with the Australian Institute of Health Executives (AIHE) and Board Benchmarking, Insync is proud to present the CLEAR Framework. A groundbreaking approach to strengthening clinical governance across Australia’s health, aged, and disability care sectors.
As boards and executives face increasing scrutiny and complexity, compliance alone is no longer enough. The CLEAR Framework provides a structured, evidence-based, and practical tool to help boards and clinical governance committees move beyond compliance to achieve strategic oversight, assurance, and improvement.
CLEAR defines best practice across five key domains:
C – Committee Purpose, Role & Composition
L – Leadership, Dynamics & Operations
E – Excellence in Quality & Safety
A – Assurance of Workforce & Practice
R – Respecting Consumer Voice & Rights
This framework empowers boards to lead with clarity, confidence, and accountability, embedding consumer voice and workforce assurance at the heart of decision-making.
Supported by a validated self-assessment tool, CLEAR enables organisations to identify governance gaps, benchmark performance, and build targeted action plans, ensuring measurable and sustainable improvement.
By adopting CLEAR, boards can demonstrate leadership that is proactive, inclusive, and transformative, safeguarding the dignity, rights, and safety of those they serve.
Read the full paper below
How real-time patient experience insights helped CareZen improve virtual care utilisation without compromising quality service.
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