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Insync is the leading Employee Engagement and Customer Experience agency in the Financial Services industry with leading frameworks and tools. Talk to us today.
Benchmarking board performance: 500 board reviews later
Unlock evidence-based insights into board performanceRecent studies show that organisations with engaged employees provide customers with significantly higher experience ratings and advocacy levels. Therefore in the quest to find competitive advantage, organisations must not overlook the truism that employee experience (EX) underpins customer experience (CX) excellence, which in turn drives organisational success.
Need proof? Below shows the amount by which companies that invest in employees outperform those that don’t.
Insync has partnered with Defence Bank since 2018 to understand, measure and improve the Employee and Member/Customer experience, to underpin business performance and growth. Our approach began with the below framework for understanding the inter-relationship between EX and CX, as well as the corresponding impact on productivity and innovation, and how these factors can be leveraged to create profitable growth and organisational success.
With the above framework in mind, Insync has conducted a program with Defence Bank over the last three years, ranging from strategic to tactical.
People and Culture Surveys
Insync conducts an annual employee Alignment and Engagement Survey (AES), which has driven Executive 360s and intermittent pulse surveys to monitor initiative success.
Marketing and Member Experience
Insync conducts an ongoing Member Experience Survey (MES), supplemented by Market Advocacy Studies, a Trust Index and specific qualitative projects targeting valuable segments.
The result of this approach has been extraordinary in terms of both the improvement in stakeholder experience and the organisation’s overall achievements, including:
Defence Bank’s success epitomises how integrated CX and EX programs can transform your organisation.
Want to learn more? Download the case study below.
The Employee and Member Experience programs Insync provides enables us to internally align with the evolving expectations and needs of our stakeholders. Both Experience programs equally underpin our strategies for our organisation. Insync’s frameworks and industry expertise give us the direction to live up to our corporate aspirations. In essence, it provides the feedback that drives our actions.
Insync is the leading Employee Engagement and Customer Experience agency in the Financial Services industry with leading frameworks and tools. Talk to us today.
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