Ready to take the next step with your employee experience?
We can help measure and improve your employee experience with our evidence-based survey frameworks, focus groups and action planning, and best practice advice that will create real change.
Assessing Patient Perceptions of Telehealth
Learn about our 2022 National Healthcare Research ProjectJust completed an employee survey and have the results in hand? Great! But you might be thinking “where to next?” We always tell our clients that the employee survey is just the beginning. You’ve done the “measure” part, now it’s time to get stuck into the “improve” part.
We’ve put together a handy best practice guide for responding to survey results. Because it’s what you do with the results that will drive real change.
Listen to our Principal Murray Chapman talk through the 6 best practices for responding to your employee survey.
Employees need to hear “we have heard you, and here’s what we plan to do”. Here are 5 ways to do that:
The results may be unexpected to you and your leadership team and it can be hard to understand why employees responded to a survey item as they did. There are two ways to gain a deeper understanding of the underlying problems and to find out your employees’ desired state:
Your results may have uncovered many different issues to address. We suggest prioritising no more than 3-4 actions and then focus on areas already in your business plan where implementation effort is lowest, to get the biggest bang for your buck.
Choose a small number of survey items that relate to your chosen priorities, where you can move the dial and where an increase in your percentage favourable score would indicate that your planned actions have made an impact.
How you decide to act on your results will fall into three broad categories: initiatives, simplification and behaviours.
As a team, agree on how you are going to track your progress. You might make it a regular meeting agenda item or set up a subcommittee responsible for your action plan. Setting specific goals, measuring progress and keeping up the communication will help to keep people focused on implementing the agreed actions.
We can help measure and improve your employee experience with our evidence-based survey frameworks, focus groups and action planning, and best practice advice that will create real change.
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