Good Practice Guide for Patient/Client Privacy
Discover essential strategies for safeguarding patient/client privacy and confidentiality in healthcare settings with this comprehensive guide.
The success story of Tasmanian Health Service’s COVID@homeplus program
In a recent interview, Jane Palfreyman, Nurse Unit Manager at Tasmanian Health Service, shared insights into the innovative COVID@homeplus service and its journey of adaptation amidst the challenges of the pandemic. The COVID@homeplus program was established during the pandemic to provide virtual care to Tasmanians with COVID and other respiratory illnesses, anticipating the need for additional support as Tasmania prepared to open its borders.
The interview highlights the initial challenges the team faced, including tight deadlines and workforce shortages. However, through rapid adaptation and upskilling, they successfully implemented the program, which utilises monitoring kits and virtual consultations to provide efficient care to patients at home.
One key aspect of the program is its proactive approach to gathering patient feedback using Insync’s patient surveys. They have achieved consistently high patient experience scores since the program’s commencement in December 2021, with Insync’s survey insights being instrumental in shaping improvements to the service.
20% increase in patients highly recommending the service since Q1 2022
As virtual care continues to gain momentum, programs like COVID@homeplus serve as pioneers in transforming healthcare delivery to meet the evolving needs and expectations of patients.
To learn more about the remarkable journey of Tasmania’s COVID@homeplus program, watch the full video interview here:
