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Transforming open disclosure: a clinician-centric approach
Open disclosure in healthcare is more than a compliance requirement—it’s a deeply human process that builds trust, fosters healing, and reinforces accountability. At Insync, we believe open disclosure training should transcend theoretical frameworks and policies to truly empower clinicians and staff with the skills and confidence they need to succeed in their roles.
Why open disclosure must go beyond compliance to build trust
While adhering to open disclosure policies is essential, effective open disclosure training should aim beyond compliance. Open disclosure is about cultivating connection among those involved — patients, their families, and the clinicians who care for them. Overemphasis on compliance can inadvertently create hesitation, leaving clinicians and staff feeling uncertain when navigating these delicate conversations.
Our approach centres on the human element, prioritising the development of real-world skills and confidence. By emphasising compassionate and meaningful interactions, we empower clinicians to engage in open disclosure with authenticity and care.
Empowering through skills transfer
At the heart of our approach is the transfer of practical skills. Effective open disclosure requires clinicians to develop key skills, including:
- Emotional intelligence
- Active listening
- Clear and compassionate communication
- Confidence in difficult conversations
Our tailored training programs provide healthcare professionals with these essential capabilities, enabling them to conduct open disclosure conversations with confidence and sensitivity.
We work closely with organisations to ensure our training is both relevant and impactful. Each session is designed to address the unique challenges and needs of the team, fostering a sense of ownership and competence among participants. It is not a one-size-fits-all solution but a personalised approach that delivers meaningful and lasting results.
How to overcome fear in open disclosure conversations
One of the most significant obstacles to successful open disclosure is fear — fear of saying the wrong thing, of potential repercussions, or damaging relationships. Our training addresses this by providing a safe and supportive environment for learning and practice.
Through interactive workshops, masterclasses, and scenario-based exercises, participants gain the tools and confidence to handle complex situations with grace and clarity. By replacing fear with competence, clinicians are better prepared to approach open disclosure with assurance and compassion.
Tailored open disclosure training for your organisation
Every healthcare organisation is unique, with its own culture, policies, and priorities. That’s why we tailor our open disclosure training to fit your specific needs. We collaborate with leaders and teams to create a program that resonates with your staff, aligns with policies and addresses your organisation’s goals.
Making a difference when it matters most
Open disclosure is a pivotal moment in the patient journey and a significant responsibility for clinicians. It is an opportunity to demonstrate integrity, compassion, and accountability. Our clinician-centric, person-focused approach to open disclosure training ensures that healthcare professionals are not only prepared but also empowered to make a meaningful difference.
By focusing on skills, confidence, and human connection, we enable staff to move beyond fear and procedural compliance to foster trust, healing, and meaningful change.
How we can assist with open disclosure training
If your organisation is looking to strengthen its open disclosure process and communication, we’re here to help. We’re committed to empowering your team with the skills and confidence they need to succeed — because open disclosure is not just about policy; it’s about people.
Want to strengthen your organisation’s open disclosure process? We specialise in open disclosure training that builds clinician confidence and ensures best-practice communication. Learn more about our healthcare training solutions here or contact us today to discuss your needs.”
Shannon Harbinson
Senior Manager - Health, Education & Community Services
Shannon has over 15 years of experience in healthcare, holding an MBA, an honours degree in Speech and Hearing Therapy, and a master’s in Audiology. She has led initiatives in primary and allied health, mental health, and aged care risk management education, earning a reputation for quality and impact. Passionate about kind, safe, and reliable healthcare, she has built strong partnerships across Australia’s public and private sectors, collaborating with organisations like Ramsay Health Care, Mercy Health, and UnitingCare.
At Insync, Shannon leverages her expertise in strategy, business development, and research to support clients in healthcare, education, and community services. With a blend of diplomacy, integrity, and warmth, she helps organisations understand stakeholders, employees, and patients to drive continuous improvement and lasting success.
FAQ
Frequently asked questions about open disclosure
What is open disclosure in healthcare?
Open disclosure is the process of communicating openly and transparently with patients and their families after an adverse healthcare event. It involves acknowledging what happened, expressing empathy, and outlining the next steps for resolution.
Why is open disclosure important?
Open disclosure fosters trust improves patient satisfaction, and ensures transparency in healthcare. It helps healthcare professionals maintain integrity and meet legal and ethical standards.
How can healthcare organisations improve open disclosure?
Healthcare organisations can improve open disclosure by providing structured training that develops clinicians’ communication skills, confidence, and emotional intelligence. Interactive training with real-world scenarios is the most effective approach. At Insync, we specialise in open disclosure training that builds clinician confidence and ensures best-practice communication.
