What is open disclosure in healthcare? Understanding the Australian framework

What is open disclosure in healthcare? Understanding the Australian framework

In healthcare, transparency and trust are paramount. When an incident or mistake occurs, open disclosure is the process of openly communicating with patients and their families. But what exactly does open disclosure involve, and why is it so important in healthcare settings? 

“A 2020 report found that 8.6% of patients in Australian hospitals experience adverse events, many of which require communication through an open disclosure process” (Australian Institute of Health and Welfare). 

Defining open disclosure in healthcare 

Open disclosure is the formalised conversation between healthcare professionals, patients, and their families when something goes wrong during medical care. It involves: 

• Acknowledging that an adverse event occurred 

• Explaining the facts of what happened 

• Apologising or expressing regret 

• Outlining steps to prevent recurrence 

In healthcare, this process is critical in maintaining trust and ensuring transparency in the wake of medical errors or unexpected events. Families and patients need to feel confident that their care providers are accountable and committed to addressing and preventing future issues. 

The Australian Open Disclosure framework 

The Australian Open Disclosure Framework serves as the national guide for healthcare organisations to follow when implementing open disclosure practices. This framework emphasises honesty, empathy, and timeliness, ensuring that communication following an incident is handled with sensitivity and care. 

Why open disclosure matters in healthcare 

Open disclosure is essential for fostering a culture of accountability and continuous improvement. By being open about incidents, healthcare organisations not only maintain the trust of their patients but also create opportunities for system-wide learning and improvement. In an era where patient-centred care is a priority, open disclosure ensures that healthcare providers remain transparent, responsive, and committed to excellence. 

Clarity in Care: Open Disclosure Workshop 

At Insync, we offer the Clarity in Care: Open Disclosure Workshop to help healthcare providers navigate the complexities of open disclosure. This interactive workshop equips your team with the knowledge, tools and confidence needed to handle adverse events with transparency, empathy, and professionalism. Learn how to align with the Australian Open Disclosure Framework and foster stronger patient relationships. 

Contact us today to learn more. 

Download our brochure here.