Measure the impact of COVID-19 and stay connected with your employees.

Learn about our In-Touch employee pulse

New insights: read our latest newsletter articles

We’ve partnered with many clients recently who have truly embraced the challenge of becoming a customer centric organisation. Many have a deliberate change agenda to ensure that customer needs feature prominently in every area of their business. It’s not an easy thing to do when there are competing priorities and messages, but our six essential steps to customer centricity will guide you on your journey.

Our other articles include:

  • Culture is a choice – boards, CEOs and leadership teams need to take full responsibility for shaping, forming and adapting an organisation’s culture. It’s a big statement but our experience tells us it is true.
  • 4 ways to RAMP up your employee engagement – if you are serious about creating a better place to work and becoming more customer centric, effective and profitable then you need to RAMP up your employee engagement.
  • Five ideas to combat unconscious bias – as humans we have many unconscious biases. Our leadership decisions are also subject to them. Our roundtable uncovered five great ideas to better understand and tackle unconscious bias
  • Recognition is a gift – few things can be as demotivating for employees as not being thanked or recognised when it’s warranted.

Read all our newsletter articles here.

Related News & Events

Read all News and Events
Webinar: 5 things HR needs to build a culture of trust post COVID-19

As organisations scrambled to respond to the unexpected, and competing priorities and drastically altered budgets meant tough decisions that impacted the livelihoods ...

An update from the Insync team

As we see the impact of COVID-19 unfolding and changing by the day, the Insync team hopes you and your families are well and keeping safe. Insync takes our ...

Our response plan for COVID-19

The health and wellbeing of our people and the broader community are paramount to Insync. Here’s a guidance and response plan we’ve communicated with our team, and ...

Step changes at Insync

We want to share with you some step changes at Insync, which include a CEO transition, the addition of a significant risk consulting capability and the appointment ...