Workforce experience
Health and aged care workforces face pressures that cross-industry benchmarks cannot adequately reflect. Insync’s engagement surveys are built on 20+ years of health-sector data and delivered by consultants who understand the clinical context.
Health, aged, home and virtual care workforces are navigating sustained pressure on multiple fronts. Workforce shortages, retention challenges, high physical and emotional demands, complex shift structures, continual organisational change, post-pandemic fatigue, and increasing regulatory expectations around staff wellbeing all shape what your people experience day to day. For dispersed and virtual care teams, maintaining connection, communication and engagement can be equally challenging. Generic engagement benchmarks built from organisations across every industry tell you very little about where you stand.
The clinical environment adds further complexity. The relationship between staff engagement and patient outcomes is well evidenced. Disengaged clinical staff affect not only culture but also the quality and safety of care. Understanding what drives engagement and what depletes it in your health or aged care organisation has direct operational and quality consequences.
Insync has been working with health and aged care organisations for over 20 years. Our benchmarks are built from health-sector data, our consultants understand the clinical context and our frameworks are designed for the specific workforce dynamics of your sector.
Our Approach
Insync wraps a dedicated project team around every engagement. The same senior consultants who understand your health sector context work with you from survey design through to action planning.
A psychometrically valid survey instrument, calibrated for health and aged care workforces. Your survey can be configured to reflect your organisation’s structure, including clinical divisions, wards, departments and support functions, without compromising the benchmark integrity that makes your results meaningful.
Your results are benchmarked against health-sector-specific data. A senior Insync consultant delivers a contextualised debrief focused on your organisation’s specific workforce pressures, clinical dynamics, and regulatory context of your organisation, rather than a generic interpretation that could apply to any industry.
We stay with you through the hard part. We synthesise your results into a prioritised roadmap and equip your leaders with real-time action planning tools. For health organisations, we understand that improvement must align with the operational realities of rostered clinical environments.
1. What’s included
Every Insync engagement survey comes with the tools and expert support designed to turn your data into action your leaders will actually take.
Analyse your data by team, location, role or tenure. Filter by clinical division, ward or department. Drill down into areas of concern and build targeted action plans as results come in. Access for an unlimited number of users means every level of leadership can own viewing, understanding, and acting on their team’s feedback.
See how you compare to peers across health, aged, home, community and virtual care. Your results are always in a health-sector context, never benchmarked against organisations with nothing in common with yours.
A senior Insync consultant can present findings to your leadership team, interpreting data in the context of your organisation, your clinical environment and your strategic and accreditation priorities.
A shortlist of priorities identified by Insync, plus bottom-up action planning tools for people leaders via the portal. Structured to work within the operational realities of rostered clinical environments.
The right people see the right information. Executive, management, divisional and ward-level views configured to your organisational structure and reporting lines.
Extend your survey with modules on psychological safety, wellbeing, patient safety culture or WHS without compromising your core benchmark data.
2. Key outcomes
Beyond the deliverables, this is what a well-run engagement survey actually changes in a health organisation.
Your leadership team leaves the debrief with clear, prioritised focus areas, not a spreadsheet of scores. The insight is specific to your clinical context, and the conversation about what to do next has already started.
When clinical and support staff see that feedback leads to real change, trust builds, and response rates rise. In health environments where staff are acutely aware of whether leadership is listening, this truly matters.
You understand not just how your scores compare to health-sector peers, but why they look the way they do. Context is what turns data into decisions, particularly when your clinical workforce faces pressures that no cross-industry benchmark can adequately reflect.
Research has well established the relationship between staff engagement and patient outcomes. Organisations that understand and improve their workforce experience build the conditions for better care delivery, lower adverse event rates and stronger accreditation.
3. Why Insync
Every engagement is backed by a dedicated team of health sector consultants, project managers and data specialists. We manage the survey process end-to-end, allowing your teams to stay focused on delivering care.
2.5 million responses, including extensive health, aged, home, community and virtual health data. Your results are always compared with organisations facing the same contemporary clinical workforce dynamics, regulatory expectations and care quality pressures as yours.
Our survey tool goes well beyond just face validity. Cronbach’s Alpha of 0.83 to 0.93 across all seven domains. A confirmatory factor analysis CFI of 0.94. Six domains explaining 70.4% of the variance in engagement. Built and periodically revalidated by our team of in-house registered psychologists to standards that most surveys used in health do not come close to.
Your consultant already understands the specific challenges of your health or aged care environment, whether that is workforce shortages, post-pandemic fatigue, clinical governance expectations or the particular pressures of aged care reform.
We do not deliver a report and walk away. We help leaders understand what matters most, where to focus first and how to take meaningful action. Through targeted debriefs, action planning and leadership support, we help health and care organisations turn workforce feedback into measurable improvement.
CLIENT WORK
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