Thinking

Case study

See how organisations across different industries have partnered with Insync to strengthen culture, improve employee and customer experiences, develop leaders and achieve meaningful, measurable change.

Education Employee experience

How Explore & Develop balances independence and alignment across its network

6 ways Explore & Develop intentionally builds connection across its network
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Corporate & professional services Employee experience

Improving the team member experience at AAFCANS

+18% | +17% Improvement in employee alignment and engagement respectively
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Aged care Culture & leadership

How MiCare are building a people-first organisation in a time of change

48%→61% Improvement in employee perceptions of MiCare’s reward and recognition programs
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Community services & NFPs Employee experience

Turning employee voice into meaningful change

+14% Improvement in employees’ connection to the organisation’s mission
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Health Customer experience

Partnering with St Vincent’s Kew to build a culture of connection and care

Top 10% International ranking across multiple measures of patient experience
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Education Employee experience

How Glen Education built a thriving, feedback-driven workforce

Top 10% Employee engagement performance across many areas since first measuring in 2016
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Corporate & professional services Employee experience

Improving employee engagement at Nadrasca

+6% Improvement in employee engagement, alongside a 5% increase in alignment
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Corporate & professional services Employee experience

Discover Wollondilly Shire Council’s Journey to Employee Engagement Excellence

Top 5% Employee engagement, improving six points to 77% favourable in 2023
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Corporate & professional services Employee experience

How Cenitex is improving the experience for its people

20%→74% Increase in employees recommending Cenitex as a workplace to family and friends
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Community services & NFPs Employee experience

Fostering employee engagement: Practical insights from high-performer BeyondHousing

Top 10% Employee engagement and alignment, reaching 85% and 77% respectively
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Corporate & professional services Employee experience

How reducing staff turnover saved West Arnhem Regional Council millions each year

57%→32% West Arnhem Regional Council reduced staff turnover by 25%, saving millions of dollars annually.
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Health Customer experience

Epworth HealthCare: Addressing evolving patient perceptions of clean

80%+ Patient cleanliness ratings maintained consistently for almost 18 months
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Financial services & insurance Customer experience

Defence Bank: Success and growth underpinned by Employee Experience and Customer Experience

+54 Net Promoter Score at its peak, well ahead of the big four banks
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Health Customer experience

Avisena: Taking patient-centred care to new heights

30→89 Percentile improvement in overall inpatient experience performance in just 12 months
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Financial services & insurance Board & governance

Vision Super: Becoming a high performance board requires deliberate intent

6 steps The improvement journey that helped Vision Super become a high-performing board
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Community services & NFPs Culture & leadership

MS: Moving into the future through reinvigorated Aspiration, Purpose and Values

8 weeks From consultation to a new aspiration, purpose and values shaped by employees and stakeholders
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Community services & NFPs Employee experience

How to engage employees when facing change and uncertainty

70%→73% Employee engagement increased during a period of significant change and uncertainty
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Education Customer experience

Swinburne Professional: the power of real time customer experience feedback

+60→+90 Net Satisfaction Score improvement after introducing real-time customer feedback
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Corporate & professional services Employee experience

Australian air Express organisation alignment

1,400+ Employees aligned around a shared strategic direction in a rapidly changing market
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Customer experience

Department of Human Services Library Client Survey

90.2% Client rating for library staff, the service’s highest-performing category
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Corporate & professional services Employee experience

Coliban Water & Barwon Water engaging staff to build sustainable water services

21%→4% Reduction in staff turnover at Barwon Water following targeted employee initiatives
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Construction & built environments Culture & leadership

AE Smith safety culture: contributing to operational & business success

80%+ Employee response rate achieved, well above the 65% industry standard
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Manufacturing, mining & logistics Employee experience

Engaged employees driving CAMS towards a bright future

50%→6% Reduction in staff turnover following CAMS’ cultural transformation
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Manufacturing, mining & logistics Culture & leadership

Cathay Pacific organisation alignment

500% Projected increase in cabin crew over 15 years, making strategic alignment critical
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Corporate & professional services Employee experience

City of Kingston – a top performing council

#1 Ranked the top-performing council in Insync’s local government benchmark database
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