Specialist Health Practice
Specialist research and advisory for health and aged care organisations. We combine sector-specific expertise, benchmarks and frameworks to help leaders understand what matters, improve experiences and turn evidence into action.
What we do in health
Health and aged care organisations face challenges that generic frameworks cannot always capture. Our services are designed for the specific workforce, patient, resident, regulatory and clinical governance context of the sector.
Understand what is shaping the experience of your people, from engagement and wellbeing to psychosocial risk, culture and clinical leadership.
Measure what matters to patients across the care journey, from experience and outcomes to real-time feedback and deeper analysis.
Capture the voices of residents and families consistently and meaningfully, with measurement designed for aged care settings and regulatory requirements.
Build stronger evidence around clinical quality, safety and governance, connecting measurement with improvement, accountability and accreditation.
Build the capability of boards, leaders and teams to strengthen clinical governance, lead improvement and respond confidently to complex health-sector challenges.
Health and aged care organisations are balancing workforce shortages and fatigue with rising expectations around quality, safety, accreditation and consumer voice. Patients, residents, families, employees, regulators and boards all expect stronger evidence that organisations are listening, learning and improving.
Insync Health has worked alongside Australian health and aged care organisations for more than 15 years. Our frameworks, benchmarks and methodologies are designed around the realities of this sector, helping leaders move from simply collecting data to understanding what matters and acting on it.
What we hear from sector leaders
These are the specific problems health CEOs, Directors of Nursing, People and Culture leaders and Quality Managers raise with us — in every sector, in every state.
Survey data lands in a report, gets presented to the board, and six months later, the same issues appear. The problem isn’t measuring. It’s translating results into priorities that clinical and operational leaders will actually act on.
Healthcare workers are leaving the profession. Those who stay are stretched. Generic engagement surveys don’t capture the specific psychosocial hazards, workforce dynamics and mission tensions that shape the health sector experience.
Evidence of quality experiences from patients, residents, families, and staff is increasingly required for accreditation, funding renewal, and board governance. Many organisations are measuring, but not in ways that satisfy these requirements.
Committee effectiveness, VMO engagement and clinical leadership performance are often assessed informally. Structured, benchmarked measurement gives boards and executive teams the evidence to make informed governance decisions.
Aged care providers are under growing regulatory and reputational pressure to demonstrate consumer voice. Informal feedback, complaint logs and anecdotal reports aren’t enough. Structured, consistent measurement of the resident and family experience is now a quality and compliance expectation.
Many health boards and executive teams understand their clinical governance obligations in theory but lack the frameworks, training and structured reflection to embed them in practice. Good governance isn’t just about what you measure; it’s about the capability to act on it at every level of the organisation.
CLIENT WORK
CLIENT VOICES
Your sector specialist
Insync Health is led by consultants who have spent their careers in the health sector, not generalists who’ve been assigned to it.
Head of Health
Amanda leads Insync Health, Insync’s specialist portfolio for health, aged, home and community care services. She partners with healthcare leaders to strengthen workforce capability, improve patient, resident and family experience, and drive the kind of sustained quality improvement that measures up against national and international benchmarks. Her strengths span strategic planning, survey design and implementation, quality improvement facilitation and post-survey coaching.
A registered nurse by background, Amanda brings over 15 years of experience leading strategic feedback and improvement programs across the Asia Pacific. Her clinical foundation gives her a depth of sector understanding that is rare in a research and consulting context and is consistently valued by the healthcare leaders she works alongside.
Amanda leads Insync Health, Insync’s specialist portfolio for health, aged, home and community care services. She partners with healthcare leaders to strengthen workforce capability, improve patient, resident and family experience, and drive the kind of sustained quality improvement that measures up against national and international benchmarks. Her strengths span strategic planning, survey design and implementation, quality improvement facilitation and post-survey coaching.
A registered nurse by background, Amanda brings over 15 years of experience leading strategic feedback and improvement programs across the Asia Pacific. Her clinical foundation gives her a depth of sector understanding that is rare in a research and consulting context and is consistently valued by the healthcare leaders she works alongside.
Organisations worked with
Our Health Partners
Insync partners with organisations that share our commitment to improving culture, leadership and outcomes across the health sector. These partnerships extend what we can offer health organisations and connect our clients to specialist expertise we do not provide ourselves.
Insync partners with AIHE to strengthen leadership capability and drive improvement across Australia’s healthcare sector. AIHE is a leading professional membership organisation connecting health executives, managers and emerging leaders through networking, professional development and education. Together, we support healthcare professionals to lead with confidence and deliver safe, high-quality, person-centred care.
Visit AIHE
Insync Boards is our specialist sister brand for board and governance advisory. Where health organisations need support with clinical governance committee effectiveness, board effectiveness, executive leader effectiveness or leadership team effectiveness, Insync Health and Insync Boards work together to deliver it.
Visit Insync Boards
Jindirrin partners with health organisations to strengthen leadership capability through coaching, facilitation and evidence-based people solutions. Led by Beverley Sutherland, an organisational psychology and development specialist with more than 20 years of senior leadership experience, Jindirrin helps organisations build leadership capability, strengthen culture and support sustainable change. Beverley’s work spans coaching, mentoring and facilitation, with a particular focus on leadership development, communication, values-aligned practice and organisational improvement.
Visit Jindirrin People Consulting
Signifuture is an Australian people and culture consultancy specialising in tailored training and education for the health and human services sector. Led by Michelle and Semakaleng, who together bring over 48 years of experience across healthcare leadership, mental health nursing, counselling and organisational development, Signifuture designs programs that build the knowledge, skills and confidence of health teams. Their work fosters cultures where staff feel valued, supported and equipped to deliver exceptional care.
Visit Signifuture
Associate Professor Jo Glover is a Certified Health Executive, leadership coach and experienced senior health leader. Drawing on more than two decades of executive and operational leadership experience, she helps health leaders strengthen clinical governance, build leadership capability and improve performance through practical coaching, mentoring and leadership development. Jo combines real-world operational experience with evidence-based coaching to help leaders navigate complexity, build confidence and deliver sustainable results.
Visit Jo GloverRELATED INSIGHTS
Common questions
Our health workforce surveys are built specifically for clinical and care workforces – including psychosocial risk modules calibrated to the specific hazards of health settings (vicarious trauma, moral injury, shift work, complex patient interactions). We benchmark against health sector organisations only, not averaged across industries. The result is data that reflects what your sector actually looks like – and recommendations your clinical leaders can recognise and act on.
Yes – and the earlier we start, the stronger the evidence. We work with health organisations to design measurement programs that produce the specific evidence types accreditation bodies require, across patient experience, employee experience and clinical governance. If you have an upcoming accreditation cycle, contact Amanda’s team now and we can map a program to your timeline.