Industry expertise
Insync partners with aged care providers across Australia, bringing sector-specific benchmarks, research expertise and consulting support to the organisations responsible for the care and wellbeing of older Australians.
Australia’s aged care sector is navigating the most significant regulatory shift in its history. The Royal Commission changed expectations around quality, accountability and consumer voice, and the Aged Care Quality Standards now require providers to demonstrate that residents and families have genuine input into their care. At the same time, workforce pressures are acute. Attracting and retaining the right people in a sector that is emotionally demanding and historically undervalued remains one of the defining operational challenges providers face.
Insync works with aged care providers who understand that measurement is not a compliance exercise. It is the foundation of person-centred care. Our benchmarks are built specifically for the aged care context, so your results are always compared with those of organisations navigating the same regulatory environment, workforce pressures, and care expectations as you do.
What we hear from sector leaders
These are not generic advisory observations. They are the specific pressures that aged care CEOs, Directors of Care and People and Culture leaders raise with us every time.
The new Aged Care Quality Standards require genuine evidence of resident and family voice in care decisions. The challenge is building feedback systems that not just satisfy regulators but tangibly improve care, not just generate a report.
The aged care workforce is under sustained pressure. High turnover, emotionally demanding work, and a historically constrained pay environment make attracting and retaining talent one of the most critical operational challenges providers face. Understanding what is driving people to stay or leave requires measurement that goes beyond generic engagement scores.
Survey fatigue is real in aged care settings. Residents may have complex communication needs. Families are often the primary feedback channel. Designing a feedback program that captures genuine experience without being burdensome requires sector-specific expertise.
Accreditation cycles, unannounced visits and increased regulatory scrutiny mean that quality improvement can no longer be an annual exercise. Providers that build continuous feedback loops into their operations are better positioned to identify what’s working well, address issues early and demonstrate genuine improvement to regulators and families.
Solutions for this sector
These are the Insync services most used by aged care clients, each applied with sector-specific benchmarks, frameworks and consultant expertise.
Employee experience
Measure what drives or depletes engagement in your workforce. Benchmarked specifically against aged care organisations, so your results are meaningful in context.
Customer experience
Understand your residents’ and their families’ experiences through a structured, compliant feedback program. Built to meet Aged Care Quality Standards requirements and generate genuine insight for improvement.
Employee experience
Identify and manage the psychosocial hazards specific to aged care work, including vicarious grief, moral distress, physical demands and the emotional weight of caring for people during the final stages of life.
Culture & leadership
Understand the cultural foundations of your organisation and identify where culture supports or undermines the delivery of quality care.
OTHER SOLUTIONS FOR THIS SECTOR
CLIENT VOICES
Your sector specialist
When you work with Insync’s aged care team, you are working with consultants who understand the regulatory environment, workforce dynamics and care quality expectations of the sector.
Senior Manager – Health
Divya partners with healthcare, community services and corporate organisations to foster person-centred cultures that support both employees and the people they serve. Her work spans coaching, facilitation, action planning and organisational development — and she is known for building genuine partnerships with her clients that sustain improvement long after a program concludes.
Divya led the development of Insync’s proprietary coaching framework and has been instrumental in successfully introducing it to clients across the health and community services sectors. Prior to Insync, she held senior client engagement and consulting roles at Shenomics and Great Place to Work in India and Sri Lanka — experience that established her credibility in leadership, culture and organisational change across international contexts.
Divya partners with healthcare, community services and corporate organisations to foster person-centred cultures that support both employees and the people they serve. Her work spans coaching, facilitation, action planning and organisational development — and she is known for building genuine partnerships with her clients that sustain improvement long after a program concludes.
Divya led the development of Insync’s proprietary coaching framework and has been instrumental in successfully introducing it to clients across the health and community services sectors. Prior to Insync, she held senior client engagement and consulting roles at Shenomics and Great Place to Work in India and Sri Lanka — experience that established her credibility in leadership, culture and organisational change across international contexts.
Organisations worked with
RELATED INSIGHTS
Common questions
Yes. Our benchmark pool includes data specifically from aged care providers, so your results are compared with organisations operating in the same regulatory environment, with the same workforce dynamics and care expectations. You will never be benchmarked against a generic average that includes industries with nothing in common with aged care.
Yes. Our resident and family experience programs are designed specifically for the aged care context and built to meet the requirements of the Aged Care Quality Standards. We understand the compliance context and design feedback programs that satisfy regulators and generate genuine insight for improvement, not just a report to file.
We work with your team to design a feedback approach that suits your resident population. That might mean shorter surveys, proxy feedback from families and representatives, paper surveys that your residents receive as letters or a combination of approaches across different care settings. There is no single template that works for all aged care providers, and we do not apply one.