Measure the impact of COVID-19 and stay connected with your employees.

Learn about our In-Touch employee pulse

Proudly Australian-owned, we’re leaders in integrated experience management, research and consulting.

Employee Experience

You’re a change-maker, you just need a little help to get started. We partner with you to understand your people and help create high performing teams using our proprietary framework and proven methodology.

Customer Experience

Put customers at the centre of everything you do. Our framework builds a conversation between you and your customers, patients or stakeholders, while enhancing the service you provide.

Organisation Improvement

The bar has never been higher. Become a high performance organisation with a focus on a sustainable culture and good governance with our deep expertise, professional advice and industry insights.

Industries

Want to partner with industry experts who can tell you how you stack up against others in your sector? We will put our proven frameworks, benchmarking tools – as well as our team’s 25 years of expertise – to good use so you can see real results and real change.

We're different

Latest News

Insync sponsors 2020 Asia Patient Experience & Engagement Virtual Summit

As the industry is tasked to recalibrate their patient engagement strategy for maximum agility and optimum sustenance, Insync in association with Press Ganey is proud to be a strategic partner of the 2nd Patient Experience & Engagement Virtual Summit.
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Our latest insights

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Six months on…employee wellbeing is being tested

Who would have thought that six months on, we’d still be in some form of lockdown and restrictions while working from home and largely isolated from our colleagues ...

To make better decisions you need 6 things

The real game is making decisions. Now. Without perfect information. In the middle of a VUCA (Volatile, Uncertain, Complex and Ambiguous) world. To make quality ...

You’ve done your employee survey…now what?

Just completed an employee survey and have the results in hand? Great! But you might be thinking “where to next?” We always tell our clients that the employee survey ...

Here’s how employees are feeling right now – and 4 ways leaders can reach out

We’ve just analysed data from thousands of employee responses to our In-Touch pulse survey, a real-time tool that measures the impact of COVID-19 on the employee ...