Local, State and Federal Government

Our purpose is to inspire success by measuring and improving employee engagement, customer experience and organisational capability. We have a strong history of working with local councils, and state and federal government organisations.

Our State and Federal Government experience

We have extensive experience transitioning large government departments to new survey and measurement tools while maintaining historical data integrity and value. We’ve partnered with around 40 State government institutions and agencies as well as a number of Federal departments, so you can rely on our insights and expertise to make the right strategic improvements to your organisation.

In a multitude of government agencies we have done stakeholder, community and staff engagement work. This extends from bespoke projects to test community acceptance of major infrastructure projects to stakeholder reviews, research design, reviews of committees, employee engagement measures and much more.

Over the past five years we have extended our passion for engagement to develop proven and popular customer, stakeholder and community surveys.

Some of our most satisfied clients have been government departments that have contracted us to develop and conduct fully customised stakeholder consultations and independent reviews – from investigations of bullying, to bushfire preparedness and highly sensitive issues like drug rehabilitation.

Our Local Government experience

Insync has worked with over 100 councils across the country and surveyed approximately 40,000 council employees. During this time, Councils have used our robust benchmark to compare themselves against their industry peers.

Whether you’re looking to gauge trust amongst staff, retain skilled employees, engage and consult with your community, increase cooperation across work areas or even provide career opportunities, we can help.

Local government is one of Insync’s specialist industry sectors supported by a large dedicated team that understands the priorities and challenges faced by councils. Our partnership with local government over the last 21 years has allowed us to gather extensive survey data. As a result, we have a rich benchmark that councils can use to compare themselves with industry peers and best practice measures.

Local government organisations use their survey results to:

Prioritise improvement opportunities
Recognise areas of strength
Measure true engagement levels
Re-establish a higher level of trust between staff
Increase the value placed on employees
Re-focus attention on community needs
Reallocate resources where necessary

At Insync we encourage the sharing of good practices and where appropriate, connect you with a peer organisation that has achieved performance improvement.

Example client success

With 3 years of employee turnover at 57% costing an estimated $2.9 million each year, West Arnhem Regional Council (WARC) knew there was a need for change. Insync was selected to partner with WARC in their critical improvement journey measuring levels of employee alignment and engagement, resulting in reduced employee turnover by 25% and millions saved each year. You can read our exclusive case study here.

Our government expertise includes:

What our clients say

Insync is the epitome of professionalism, teamwork, and partnership excellence. The seamless collaboration and the true partnership approach they offered made every step of the process not just efficient, but enjoyable. Insync's exceptional attention to detail and expertise shine through in every aspect of their work. Their ability to transform our ideas into actionable results has been instrumental in our success. We couldn't be happier with the outstanding service and support they've provided. Insync is, without a doubt, a true partner in excellence.