Community Services

Over 1,000,000 people work in the community services sector to make a difference – helping people deal with disadvantage and advocating for a fairer society.

The sector is evolving rapidly. Self directed care is giving clients more choice. Competition is increasing. Donors, governments and boards are demanding to see measurable outcomes from the funds invested.

Addressing complex social issues requires commitment from skilled employees who have a strong client focus. Front line employees can only perform effectively when they have the organisational support they need, including good leadership, efficient processes, a client centric culture and adequate system support. Community services organisations need more than passion and good will to be effective and sustainable.

How Insync can help

Insync partners with leading community services and NFP organisations to help improve their effectiveness and sustainability, demonstrate the impact of programs and secure funding.

We help our community services and NFP clients address five key challenges:

Attract the right people

Understand why people join your organisation
Develop an attractive employee value proposition

Retain your talent

Understand why people leave
Learn what can be done to increase
employee retention

Understand and meet the needs of clients

Gather feedback from clients
Define your client promise explicitly
Build a client centric culture

Align and engage your employees

Measure alignment and engagement
Identify your strengths and areas for improvement
Develop and implement action plans to
improve alignment and engagement

Build a sustainable organisation

Define and embed your vision, purpose
and values
Improve governance, board and
director effectiveness
Develop your leadership team and
their self-awareness

What our clients say

Workways has been partnering with Insync for several years to deliver our Staff Alignment and Engagement surveys. We choose to work with Insync as they invest the time to gain an intimate understanding of our business, including our drivers and challenges, and they apply this knowledge to help us develop an Alignment and Engagement survey that will provide the most effective data for our business. Their depth of analysis and advice has helped us to develop actionable plans with real outcomes that have seen our results improve significantly, year after year.