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Learn about our In-Touch employee pulse
Making a difference

Deliver your mission through employee and client engagement.

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Community Services

Over 1,000,000 people work in the community services sector to make a difference – helping people deal with disadvantage and advocating for a fairer society.

The sector is evolving rapidly.  Self directed care is giving clients more choice.  Competition is increasing. Donors, governments and boards are demanding to see measurable outcomes from the funds invested.

Addressing complex social issues requires commitment from skilled employees who have a strong client focus. Front line employees can only perform effectively when they have the organisational support they need, including good leadership, efficient processes, a client centric culture and adequate system support.  Community services organisations need more than passion and good will to be effective and sustainable.

How are your employees coping right now?

Our fit-for-purpose, real-time In-Touch employee pulse survey measures the impact of COVID19 on your organisation and its people.

Click on the pdf below to learn more about how In-Touch can help community services and not-for-profit organisations.

How Insync can help

Insync partners with over 50 leading community services and NFP organisations to help improve their effectiveness and sustainability, demonstrate the impact of programs and secure funding.

We help our community services and NFP clients address five key challenges:

Attract the right people

Retain your talent

Understand and meet the needs of clients

Align and engage your employees

Build a sustainable organisation

Some organisations we've helped

Need help getting started?

Our dedicated community services team is passionate about helping organisations achieve their mission and improve organisational effectiveness.

Talk to us today to learn more.

Our industry research

  • Customer Experience Insights
  • Leadership Insights
    • The 5 drivers of client centricity: a blueprint for the NFP sector

    The not-for-profit (NFP) sector is experiencing change at a rate that is equal to, or faster than, many other sectors of the economy.

  • Customer Experience Insights
  • Insights on Employee Engagement
  • Insights on Employee Experience
  • Research
    • Mission and market: evidence based insights for NFP executives

    Profound changes are impacting the not-for-profit (NFP) sector. Having a clear identity and purpose can help navigate through these changes.

  • Insights on Employee Engagement
  • Insights on Employee Experience
  • Research
    • Profitable growth starts with employee empowerment and support

    Ground-breaking research into the 5 key people drivers of the profitable growth cycle based on our experience from conducting over 1000 employee and customer surveys ...

  • Research
  • Insights on Employee Engagement
  • Insights on Employee Experience
    • Employee retention in community services

    This Insync study takes a closer look at employee retention in community services organisations. We examine the causes of employee turnover and the key initiatives ...