National Patient Experience Week Resource Hub
Patient experience week - acknowledge & showcase innovative efforts of clients & highlight strategies to improve patient experience. Get resources here!
Patient experience solutions
Our patient experience solutions gather comprehensive patient feedback to understand preferences, prioritise opportunities to reduce suffering, and turn insights into action with best practices and expert support.
We deliver insights and action that transform the care experience:
- Integrated insights – understand the intersections of safety, quality, patient experience and caregiver engagement to prioritise efforts, reduce suffering and meet patient and caregiver needs
- Drive targeted, meaningful action − implement strategies to deliver safe, high-quality and patient-centred care, supported by an engaged and resilient workforce
What do we mean by patient experience?
Patient experience is not synonymous with patient satisfaction. True patient experience is not about making patients “happy” or providing hotel-like amenities or a luxurious atmosphere. Patient experience is much more than that. It is
- the safe clinical care of the patient
- the operations of the organisation that ensure staffing is adequate, sufficiently trained and resourced to get the job done
- the culture of the organisation that encourages value for patients, open and transparent communication and collaboration
- behaviours of every person that demonstrate the mission, vision, and values of the organisation; and
- the recognition that the patient is at the centre of everything they do.
How do we measure the patient experience?
We measure the patient experience with surveys across the continuum of care. Our data collection methodologies include mail, online, I-Pad, SMS and point of care. Our clients have 24/7 access to their results through our online reporting suite. We deliver unparalleled benchmarking capabilities and improvement strategies sourced through our network of high performing healthcare organisations. Our reports deliver informative performance monitoring information that quickly identifies top priority improvement areas and the resources necessary to consistently deliver high-quality patient experiences.
Benefits
Partnering with Insync to transform the patient experience has many benefits:
- Flexible surveying options using psychometrically tested and validated survey tools for every patient experience (standard, integrated HCAHPS or customised surveys available).
- Quantitative data analysis: weekly, monthly and quarterly online reporting measures so you can track your outcomes.
- Ward-specific priorities to empower staff at the unit level to drive continuous quality improvement.
- Dynamic benchmarks offering an industry comparison against hospitals.
- Qualitative data: patient comments add depth of understanding to the quantitative data and help guide specific ideas for improvement.
- Solutions using evidence-based best practices.
- A dedicated Project Manager to assist you throughout the surveying process and provide guidance on continuous improvement strategies.
Patient experience solutions offering guide
Click below to download our comprehensive patient experience solutions offering guide.
