Patient Experience

Delivering safe, high-quality, patient-centred care requires continuous evolution of practices and processes to meet patient needs. Insync partners with Press Ganey to help health care organisations in Australia and New Zealand transform their patient experience.

For GPs, Insync has a leading edge patient feedback framework for practice accreditation.

Insight, action, improvement, high performance

Our simple and cost-effective solutions for supporting safe, high quality and patient-centred care in healthcare organisations include:

Inpatient, Day Surgery, Emergency Department and Outpatient experience feedback, measurement and improvement
Employee experience improvement frameworks and consulting
Entry and Exit surveys and consulting
Aged Care resident experience improvement frameworks in line with the new Aged Care Quality Standards

COVID-19 solutions

We have a unique opportunity to learn from the lived experience of the people most affected by the COVID-19 crisis – patients and healthcare workers.

Our suite of COVID-19 tools can inform Australian government agencies as to the lived experience of key stakeholders and contribute to our greater learning.

Press Ganey patient experience

Our Patient Experience solutions gather comprehensive patient feedback to understand preferences, prioritise opportunities to reduce suffering, and turn insights to action with best practices and expert support.

Patient feedback for GP accreditation

Our Voice of the Patient survey is a simple way to collect patient feedback for your practice accreditation.

What our clients say

Insync provides a high level of service and an excellent real time tool that enables immediate and positive action to a person's feedback. Their guidance and research experience ensures the tool works for you.

Karen Coleman

Director, Marketing & Communications
The Selwyn Foundation

Need help getting started?

Talk to us today to transform the care experience with insight and action.