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Here’s what some of our clients have to say about us.
We chose Insync to lead a material business remediation program because of their high quality, seasoned professionals. The four-person team developed, led and successfully delivered a complex piece of work, on time and to budget. Their engagement with board, executive and other stakeholders was pragmatic, effective, and clearly focused on helping us achieve the desired outcome for our customers – and they were great to work with. I strongly recommend Insync as an alternative. Getting the ‘A’ team at a reasonable rate worked for us.
Insync helped us develop a survey to determine the value different electricity customers place on having a reliable electricity service. The survey was well thought out and due to significant pilot testing and customer consultation, the final survey was easy for people to understand and respond to. In total we received 10,000 customer responses from residential, small business and large business customers from around Australia. This met our goal of engaging with customers across the national electricity market and developing values different customers place on having a reliable electricity supply.
Insync have a very strong understanding and commitment to providing a high level of service to clients. We were very impressed with their knowledge and support they provided to us throughout the entire process.
Insync has informed our cultural evolution - not just through the surveys we have run, but through the rich insights which dig beneath the surface of the data to help us make the changes we need to be more aligned and engaged. This personal service is second to none.
"Insync helped T2 to really understand our core customer base and what is important to them. Insync's work helped T2 define the strategy for our customer engagement going forward."
Insync have provided us professional and timely service, and the insightful data we've collected through our partnership has been invaluable in understanding our organisation and improving the experience of our people.
The Insync portal has made such a positive difference to our customer satisfaction survey process. It's well supported, professional and an easy-to-use interface for us and our customers. Samantha and Michael and their teams could not have been more helpful. They really made an effort to get to know our business and what's important for us to know from our customers. Their follow-through is comprehensive, with a thorough report and de-brief on the results. A pleasure to work with such a proficient organisation.
At every step of the way the Insync team provided outstanding support and expert advice, all delivered with a great sense of humour. I couldn't recommend the team more highly for all industry survey needs!
Insync have been great to work with. The after service they provided, including a commitment to working with us to enable us to address the concerns highlighted in our results, was exemplary. I would highly recommend Insync to any organisation looking for a professional group of knowledgeable staff to assist them in enabling change.
Insync has worked closely with our organisation for many years, and created bespoke research solutions based on our needs and intended outcomes. Their team is always helpful and responsive.
Insync has helped us to create quick and easy evaluation surveys which provide a wealth of data on our customer experience.
Insync's 360 survey provided great individual feedback to Managers and Leaders in a non confrontational setting, and also provided a landscape for a profile of both our Managers and Leaders.
Insync offers a highly professional and detailed employee engagement and alignment survey. We have used them for several years now and cannot fault the product or level of customer service.
Insync carried out a survey of water consumers across Australia and NZ that has provided very useful insights for our sector. The specialist knowledge of James Garriock and his team made the difference in the design, delivery and interpretation of the survey results. It is wonderful to work with a consultant who knows our industry so well.
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