AI-enabled CX
AI-powered complaints and contact centre performance tools, backed by expert support. Reduce complaints, improve service, and stay compliant with AI-enabled CX automation.
Customer Experience
Customer-centric, always
Offering an exceptional customer experience (CX) requires a much deeper understanding of your customer’s experience at every interaction they have with you. Most try to do this from their own perspective but the interactions must be understood and analysed from the customer’s perspective. Insync can help provide you with this fresh perspective.
Our customer, client, member, stakeholder and patient experience surveys, tools and frameworks make it easy for your organisation to become more customer-centric. This will drive improved customer outcomes and therefore performance improvements.
Insync’s expert CX team provide you with personalised analysis of the data, ongoing support through your customer experience journey, and actionable insights and strategies so you can attract, delight and retain your best customers.
We then suggest that you go beyond simply measuring CX and embed customer centricity into your organisational DNA so that it becomes business as usual. We look forward to partnering with you on this important journey.
Voice of the Customer
To become truly customer-centric, organisations require a well designed, evidence based Voice of the Customer (VOC) feedback program that drives accountability for key business outcomes.
Customer journey mapping
Our Customer Journey Mapping (CJM) strategies can help you structure various touch points in order to optimise the customer’s experience and positively influence the decision-making process.
Customer value proposition
Better define your competitive advantage by developing a best-in-class CVP. Our proven CVP framework will make your brand stand out and ensure your organisation rallies around a common purpose.
Net Promoter Score
Understand your organisation’s level of customer advocacy with one simple question – how likely are you to recommend us to others?
Used wisely, NPS can be a fantastic KPI providing a business health score that is easily understood, able to be benchmarked and adaptable for a variety of products/services and customer segments.
Patient experience
Your healthcare organisation is a busy workplace that often feels under-resourced yet is very focused on meeting patient needs.
Get support to manage patient feedback and drive improvements in patient safety, quality and care with our world class solutions.
Open disclosure
Our open disclosure workshop equips health and aged care workers with the tools and confidence to handle adverse outcomes and communicate openly with patients and consumers. For those seeking advanced training, our open disclosure masterclass offers an opportunity to refine skills, handle complex conversations, and manage adverse outcomes with transparency and empathy.
Member experience
If a primary focus of your organisation is to win and keep members, exceeding member expectations is fundamental. To be successful, your organisation needs to be member driven and must understand your members’ needs.
What our clients say
Insync has worked closely with our organisation for many years, and created bespoke research solutions based on our needs and intended outcomes. Their team is always helpful and responsive.
