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Evolve your practices and processes to meet the needs of your patients.

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Patient Experience

Delivering safe, high-quality, patient-centred care requires continuous evolution of practices and processes to meet patient needs. Insync partners with Press Ganey to help health care organisations in Australia and New Zealand transform their patient experience.

For GPs, Insync has a leading edge patient feedback framework for practice accreditation.

Insight, action, improvement, high performance

Our simple and cost-effective solutions for supporting safe, high quality and patient-centred care in healthcare organisations include:

  • Inpatient, Day Surgery, Emergency Department and Outpatient experience feedback, measurement and improvement
  • Employee experience improvement frameworks and consulting
  • Entry and Exit surveys and consulting
  • Aged Care resident experience improvement frameworks in line with the new Aged Care Quality Standards

How we can help transform patient experience

Press Ganey patient experience

Our Patient Experience solutions gather comprehensive patient feedback to understand preferences, prioritise opportunities to reduce suffering, and turn insights to action with best practices and expert support.

Patient feedback for GP accreditation

Our Voice of the Patient survey is a simple way to collect patient feedback for your practice accreditation.

Learn more about our process and place an order online.

COVID-19 solutions

We have a unique opportunity to learn from the lived experience of the people most affected by the COVID-19 crisis – patients and healthcare workers.

Our suite of COVID-19 tools can inform Australian government agencies as to the lived experience of key stakeholders and contribute to our greater learning.


What our clients say

Insync Testimonial
Insync provides a high level of service and an excellent real time tool that enables immediate and positive action to a person's feedback. Their guidance and research experience ensures the tool works for you.
Karen Coleman

Director, Marketing & Communications
The Selwyn Foundation

Need help getting started?

Talk to us today to transform the care experience with insight and action.

Patient Experience insights

National Patient Experience Week Resource Hub

Patient experience week - acknowledge & showcase innovative efforts of clients & highlight strategies to improve patient experience. Get resources here!

Four steps to help healthcare leaders break down silos

Insync's strategic healthcare partner Press Ganey leads the US and the world with their Patient Experience transformation solutions. This article was published by ...

Transforming healthcare organisations through patient-centred care

Insync has been a long-time supporter of the Australian healthcare sector, having worked with over 100 health & aged care organisations the last 15 years.

Practical ways to improve patient safety in healthcare – identifying the specific factors that have the greatest impact

Insync's research, based on data from 16,000 clinical staff from 36 Australian health care facilities, indicates that fostering a positive hospital safety climate ...