The not-for-profit (NFP) sector is experiencing change at a rate that is equal to, or faster than, many other sectors of the economy.
Most business-to-business (B2B) organisations talk about being customer centric. Some go further and say they have a deeply embedded culture of listening and ...
Profound changes are impacting the not-for-profit (NFP) sector. Having a clear identity and purpose can help navigate through these changes.
It's a customer's world. Few people would argue that for organisations to survive, they must understand and meet the needs of their customers.