The not-for-profit (NFP) sector is experiencing change at a rate that is equal to, or faster than, many other sectors of the economy.
Most business-to-business (B2B) organisations talk about being customer centric. Some go further and say they have a deeply embedded culture of listening and ...
Profound changes are impacting the not-for-profit (NFP) sector. Having a clear identity and purpose can help navigate through these changes.
It's a customer's world. Few people would argue that for organisations to survive, they must understand and meet the needs of their customers.
Retention of high performing employees is critical for maintaining and enhancing an organisation's competitive advantage.