One portal – five customer satisfaction measures
Collecting immediate customer interaction data is a major challenge for large service-based organisations such as councils, utilities and health funds. Many of our ...
Customer Experience
Having the heart to make it
Client profile: Mr Alok Mishra, Vice President Asia Pacific - Strategic Business Systems, Johnson & Johnson Medical, Asia Pacific
Not just a customer survey
A customer survey is a great opportunity to get closer to your customers. Not only do you get feedback, it's an excuse to get in touch with them on more than one ...
City of Kingston – the top performing council
City of Kingston has embarked on a journey of continuous improvement to become Insync Surveys' number one performing council in Australia. What does Kingston do ...
Why customers shouldn’t be number one
Many believe & act as though, of all their stakeholders, the customer is the most important to the organisation's profitability, growth & ultimate success.
The importance of customer surveys
We all know the importance of satisfying customers, but few businesses actually check whether they're doing just that. There's no way to know for certain unless they ask.
Keep your finger on your organisation’s pulse
It's important to measure your organisation's performance with an annual survey such as an Alignment and Engagement Survey, but a pulse survey at key times of the ...
9 ways to a customer’s heart
Our new Profitable Growth Cycle research reveals the importance of engaged & loyal customers for an organisation to achieve profitable growth.
A different take on our 7 organisational habits research
Over the last few months we've been showcasing our groundbreaking new research into the 7 organisational habits that drive high performance.
How to measure and improve your safety culture
The cost of neglecting safety in the workplace cannot be underestimated. The annual cost of work-related injury, illness and disease has been assessed at more than ...
7 lessons from 7 habits
Our latest research unveils the 7 habits of high performance organisations that have steered them through a low growth economy and an increasingly competitive ...
Who told you your top customers were happy?
it is important to regularly seek & act on customer feedback. B2B research shows that most organisations lose around half of their clients every 5 years
