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Customer Experience

How to measure and improve your safety culture

The cost of neglecting safety in the workplace cannot be underestimated. The annual cost of work-related injury, illness and disease has been assessed at more than ...

7 lessons from 7 habits

Our latest research unveils the 7 habits of high performance organisations that have steered them through a low growth economy and an increasingly competitive ...

Who told you your top customers were happy?

Everyone knows how important it is to regularly seek and act on  customer feedback. B2B research shows that most organisations lose around half of their clients ...

Journey to high performance: an important case study

Insync Surveys' Alignment and Engagement Survey is built on academic research that shows the two greatest drivers of organisational performance are alignment and ...

Exploding the myths of customer satisfaction

Organisations are losing faith in traditional B2B customer research because "satisfied" customers are walking away from established relationships.

How healthy is your organisation’s risk culture?

Leaders are well versed in the area of risk management but few organisations have been able to adequately measure their risk culture. Despite the many millions of ...

Common customer survey obstacles and how to overcome them

Below are some examples of customer survey obstacles that our customers often experience and how Insync Surveys haved helped to overcome them.

Consultant’s blog: Do you know what’s expected of you?

It's that time of year when many staff are due to sit down and have their annual performance review with their manager.

Insync hits a million with Country Road

Insync's benchmark database now has over a million survey responses, thanks to retailer Country Road whose staff recently conducted an Alignment and Engagement Survey.

Why employee survey insights are invaluable to a new CEO

Every new CEO will have an agenda and goals to achieve during their first few months. A progressive CEO will make a big investment in speaking with staff and ...

Alignment and employee engagement staff survey reveals your organisation’s performance level

Would you say your organisation and employees are driven? Or are they passionate? Better still are they both, what we would define as high performing?

Consultant’s blog: Where art thou goals?

Nicholas Barnett, CEO Insync Surveys, recently published a book called " GPS for your organisation ®". In these times of change and economic uncertainty, Nicholas ...