Exploding the myths of customer satisfaction
Organisations are losing faith in traditional B2B customer research because "satisfied" customers are walking away from established relationships.
Customer Experience
Alignment and employee engagement staff survey reveals your organisation’s performance level
Would you say your organisation and employees are driven? Or are they passionate? Better still are they both, what we would define as high performing?
Keep your employee survey project on track by setting objectives
Before you embark on your business improvement journey with an employee survey, your team and stakeholders should be clear on what your employee survey success ...
It pays to split your customers
Customer segmentation is essential before undertaking any form of B2B customer satisfaction survey or customer research. As the findings of the customer ...
Sample custom exit interview questions
Having questions that apply to your organisation's unique environment helps put your Exit Interview responses into context. If you have a third party provider for ...
How to communicate your staff survey results to your team
The next step after receiving your staff survey results report is communicating the results to your team and working with your team for ongoing improvements.
Tips for conducting effective staff surveys
Assessing staff attitudes and perceptions with a staff survey is essential for any organisation that's serious about improving employee engagement, reducing staff ...
Roadblocks to achieving a high employee survey response rate
On average, a well run staff survey achieves around a 60% response rate. A useful predictor of future response rates is the level of employee engagement obtained in ...
Customer survey identifies risks
Last week we were talking to a CEO who felt he needed a customer survey. His issue: the top six per cent of clients gave him 74% of revenue. Mix this fact with an ...
Why exit interview benchmarking is important
By having a benchmarked Exit Interview process, you can confirm your gut instincts with hard facts.
