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Customer Experience

The importance of customer surveys

We all know the importance of satisfying customers, but few businesses actually check whether they're doing just that. There's no way to know for certain unless they ask.

Keep your finger on your organisation’s pulse

It's important to measure your organisation's performance with an annual survey such as an Alignment and Engagement Survey, but a pulse survey at key times of the ...

9 ways to a customer’s heart

Our new Profitable Growth Cycle research reveals the importance of engaged and loyal customers for an organisation to achieve profitable growth, even in times of low ...

A different take on our 7 organisational habits research

Over the last few months we've been showcasing our groundbreaking new research into the 7 organisational habits that drive high performance. The Weekend Australian, ...

How to measure and improve your safety culture

The cost of neglecting safety in the workplace cannot be underestimated. The annual cost of work-related injury, illness and disease has been assessed at more than ...

7 lessons from 7 habits

Our latest research unveils the 7 habits of high performance organisations that have steered them through a low growth economy and an increasingly competitive ...

Who told you your top customers were happy?

Everyone knows how important it is to regularly seek and act on  customer feedback. B2B research shows that most organisations lose around half of their clients ...

Journey to high performance: an important case study

Insync's Alignment and Engagement Survey is built on academic research that shows the two greatest drivers of organisational performance are alignment and employee ...

Exploding the myths of customer satisfaction

Organisations are losing faith in traditional B2B customer research because "satisfied" customers are walking away from established relationships.

How healthy is your organisation’s risk culture?

Leaders are well versed in the area of risk management but few organisations have been able to adequately measure their risk culture. Despite the many millions of ...

Common customer survey obstacles and how to overcome them

Below are some examples of customer survey obstacles that our customers often experience and how Insync Surveys haved helped to overcome them.

Consultant’s blog: Do you know what’s expected of you?

It's that time of year when many staff are due to sit down and have their annual performance review with their manager.