Advisory & training
Health and aged care workers need the confidence to communicate openly when things go wrong. Our practical, three-hour workshop gives them the skills to do it well.
The Australian Open Disclosure Framework requires all healthcare workers to train in open disclosure. The Aged Care Quality and Safety Commission has included open disclosure as a provider requirement. The obligation is clear. What is less straightforward is equipping clinical and care staff with the confidence and communication skills to actually do it well when a difficult conversation is unavoidable.
Health and aged care professionals often find these conversations challenging. Concern about patient or family reactions, uncertainty about what can and cannot be said, and worry about professional or legal consequences can all get in the way of honest, timely communication. The result is delayed, incomplete, or poorly handled conversations that compound harm rather than reduce it.
Insync’s open disclosure workshop addresses this directly. It is practical, scenario-based and designed for the realities of clinical and care environments.
Workshop overview
A three-hour workshop for health and aged care workers delivered face-to-face or virtually. Designed for groups of up to 25 participants, the session combines brief lectures, reflective exercises, small-group discussions, and case studies to give clinical and care staff the knowledge, communication model, and confidence to handle open-disclosure conversations effectively.
1. What’s included
By the end of the workshop, participants will clearly understand open disclosure requirements and a practical communication model they can apply in real clinical and care situations.
A clear understanding of the purpose behind open disclosure conversations, including its definition, the requirements under the Australian Open Disclosure Framework and the Aged Care Quality and Safety Commission, and the benefits of getting it right for patients, consumers, residents, families and carers.
How to identify the appropriate level of response based on the severity of the incident, so clinical and care staff can match the conversation to the situation rather than applying a one-size-fits-all approach.
How to offer a genuine, meaningful apology to patients and consumers while understanding the boundaries around legal liability. This is one of the areas that clinical and care staff find most difficult, and the workshop addresses it directly with practical guidance.
A structured approach to open disclosure conversations that participants can use in real situations. Practised through case studies and scenario-based exercises during the workshop.
How to support both the patient or consumer affected by an adverse outcome and the staff member involved. Open disclosure affects everyone in the room, and the workshop builds the skills to manage that on both sides.
2. Workshop details
The practical details to help you plan and prepare.
Face-to-face or virtual
Three hours
Up to 25 participants
Health and aged care workers across clinical and non-clinical roles
$2,998 ex GST per group of up to 25 participants
Participants receive a certificate of completion
Practical resources to support real-life open disclosure situations provided to all participants
Download the brochure for more information on the workshop, including what’s covered, key outcomes and session details.
3. Why Insync
Insync’s open disclosure workshop is facilitated by a team with direct experience in health and aged care settings, including registered psychologists, nurses, allied health clinicians and certified coaches. The content is aligned with national standards, grounded in the Australian Open Disclosure Framework and designed for the realities of clinical and care work rather than a generic communication training context.
The workshop uses relatable case studies drawn from health and aged care contexts. Participants practise the communication model in situations that reflect what they actually face, which is what builds genuine confidence rather than theoretical understanding.
The content is designed to meet the requirements of the Australian Open Disclosure Framework and the Aged Care Quality and Safety Commission. Organisations can be confident that the training addresses what regulators and accreditation bodies expect.
The workshop addresses both patient and consumer contexts, making it relevant to the acute, community health, and aged care workforces without needing to be tailored separately for each.
For practitioners seeking expert-level skills and more advanced open-disclosure scenarios, Insync offers a separate open-disclosure masterclass. Ask our team for details.
Our open disclosure workshop is facilitated and overseen by a team with direct experience in health and aged care settings.
CLIENT WORK
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