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Insights

Consumer Experience Trends in Healthcare 2021

Press Ganey surveyed 1,000+ consumers to take the pulse of current consumer preferences and expectations for healthcare in 2022. The findings provide a roadmap for accelerating digital transformation in 2022 and converting more care seekers into loyal patients.

VIDEO: Cutting through the noise for better internal communication

Insync's Sophie Owen and Emily Dimmack sit down in this exclusive video to discuss how to improve internal communication in your organisation.

How to bounce back after COVID-19’s safety culture declines

The COVID-19 pandemic has caused unprecedented disruption in healthcare around the world, leading to a decline in safety culture scores in 2020. This paper analyses ...

Is your whistleblower policy compliant and does it encourage people to come forward?

Under the Corporations Act regime for Australia’s corporate sector, companies are required to have a whistleblower policy available to their employees that helps ...

Are you set up for sustained success in managing the updated Internal Dispute Resolution Obligations?

New Internal Dispute Resolution regulation now applies to any complaints received by financial firms. Here are the key considerations for financial organisations. ...

Back2workplace – helping you get back to business

Insync can support you with an efficient, real-time means to surface your employees' changing needs as they adjust mentally to living and working with COVID-19. ...

Back2workplace – confidential and secure vaccination status survey

Are you considering collecting vaccination status from your team members and stakeholders? Insync's confidential survey provides real-time data to inform workforce ...

ASIC Anti-Hawking obligations. Are you set up for sustained success?

Anti-hawking obligations are in the spotlight. Here are the key things financial service providers should consider to meet these obligations. Also included is a free ...

ASIC Breach Reporting obligations. Are you set up for sustained success?

There are 3 important considerations to reflect on following new ASIC breach reporting obligations. You can also complete our free high level assessement to evaluate ...

New financial regulations are here. Are you set up for sustained success?

New Financial Design and Distribution Obligations are approaching. It's not only important to be prepared but to also have in place the ongoing management and ...

Supporting patient safety with higher employee engagement

Insync in association with Press Ganey utilised responses from 564,751 healthcare workers to analyse the strong relationship between patient safety and employee ...

Impact of COVID-19 on Patient Experience in Asia

With feedback from 3,627 patients, Press Ganey has analysed COVID-19's impact on Patient Experience in the Asian region and provided key strategies to build trust ...

Here’s proof that profitable growth starts with the employee experience

Engaged and aligned employees underpin customer experience excellence and that in turn drives organisational success. Learn how leader Defence Bank achieved success ...