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Insights

  • Patient Experience

    • Consumer Experience Trends in Healthcare 2021

    Press Ganey surveyed 1,000+ consumers to take the pulse of current consumer preferences and expectations for healthcare in 2022. The findings provide a roadmap for accelerating digital transformation in 2022 and converting more care seekers into loyal patients.

  • Employee Experience
  • Leadership
    • VIDEO: Cutting through the noise for better internal communication

    Insync's Sophie Owen and Emily Dimmack sit down in this exclusive video to discuss how to improve internal communication in your organisation.

  • Patient Experience
    • How to bounce back after COVID-19’s safety culture declines

    The COVID-19 pandemic has caused unprecedented disruption in healthcare around the world, leading to a decline in safety culture scores in 2020. This paper analyses ...

  • Risk and Compliance
    • Is your whistleblower policy compliant and does it encourage people to come forward?

    Under the Corporations Act regime for Australia’s corporate sector, companies are required to have a whistleblower policy available to their employees that helps ...

  • Risk and Compliance
    • Are you set up for sustained success in managing the updated Internal Dispute Resolution Obligations?

    New Internal Dispute Resolution regulation now applies to any complaints received by financial firms. Here are the key considerations for financial organisations. ...

  • Employee Experience
    • Back2workplace – helping you get back to business

    Insync can support you with an efficient, real-time means to surface your employees' changing needs as they adjust mentally to living and working with COVID-19. ...

  • Employee Experience
    • Back2workplace – confidential and secure vaccination status survey

    Are you considering collecting vaccination status from your team members and stakeholders? Insync's confidential survey provides real-time data to inform workforce ...

  • Risk and Compliance
    • ASIC Anti-Hawking obligations. Are you set up for sustained success?

    Anti-hawking obligations are in the spotlight. Here are the key things financial service providers should consider to meet these obligations. Also included is a free ...

  • Risk and Compliance
    • ASIC Breach Reporting obligations. Are you set up for sustained success?

    There are 3 important considerations to reflect on following new ASIC breach reporting obligations. You can also complete our free high level assessement to evaluate ...

  • Risk and Compliance
    • New financial regulations are here. Are you set up for sustained success?

    New Financial Design and Distribution Obligations are approaching. It's not only important to be prepared but to also have in place the ongoing management and ...

  • Patient Experience
    • Supporting patient safety with higher employee engagement

    Insync in association with Press Ganey utilised responses from 564,751 healthcare workers to analyse the strong relationship between patient safety and employee ...

  • Patient Experience
  • Our Books and Research
    • Impact of COVID-19 on Patient Experience in Asia

    With feedback from 3,627 patients, Press Ganey has analysed COVID-19's impact on Patient Experience in the Asian region and provided key strategies to build trust ...

  • Customer Experience
  • Employee Experience
    • Here’s proof that profitable growth starts with the employee experience

    Engaged and aligned employees underpin customer experience excellence and that in turn drives organisational success. Learn how leader Defence Bank achieved success ...