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Supporting patient safety with higher employee engagement

Insync in association with Press Ganey utilised responses from 564,751 healthcare workers to analyse the strong relationship between patient safety and employee engagement.

Impact of COVID-19 on Patient Experience in Asia

With feedback from 3,627 patients, Press Ganey has analysed COVID-19's impact on Patient Experience in the Asian region and provided key strategies to build trust ...

Here’s proof that profitable growth starts with the employee experience

Engaged and aligned employees underpin customer experience excellence and that in turn drives organisational success. Learn how leader Defence Bank achieved success ...

Measuring and cultivating resilience and wellbeing of educators

The ongoing pandemic and supporting research has demonstrated a large impact on educators. Insync has created a solution for support addressing resilience and ...

White paper: Why do so few employees feel appreciated?

Only half of not-for-profit staff feel truly appreciated. Our whitepaper outlines 6 main themes that are strongly related to feeling valued along with a good ...

Team leadership: how to cultivate a leader’s mindset

Following our white paper on the 5 traits of effective team leaders, this insight outlines 4 actions to cultivate a mindset to achieve effective team leadership.

Establishing a patient experience roadmap

Insync's Terry Grundy discusses exploring beyond patient experience and establishing a patient experience roadmap.

Team leadership white paper: The 5 traits of an effective leader

Here are the five traits that are demonstrated by high performing managers and a self assessment guide to provide leaders with further guidance and focus areas.

Meeting the needs of the aged care sector, post Royal Commission

Establishing a consumer centric approach is crucial to the future of aged care providers in the face of Royal Commission recommendations. Insync can support ...

Deconstructing burnout and building resilience

Deconstructing the sources of stress and reward that influence employee's vulnerability to burnout enables leaders to better understand the balance and design ...

The importance of benchmarking

Benchmarking is key to improving performance. How else do you know what to aim for, or how to get there? Benchmarks break up the journey into small improvements, ...

Cutting through the noise for better internal communication

Less than half of employees are satisfied with internal communications. How can this be? Why does it matter? And what can be done about it? Read our full report here ...

So you think you are risk averse?

This insight is an important call on businesses to identify, measure and assess all risks despite their current positioning, with discussion as to why managing risk ...