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Insights

  • Employee Experience

    • Boosting engagement in local government: why perceptions of care matter

    Perceptions of care drive engagement: discover how Councils can foster commitment and retain top talent.

  • Employee Experience
    • Navigating psychosocial risks in the legal sector: safe guarding your firm 

    Safeguard your legal firm by managing psychosocial risks effectively—enhance employee wellbeing and workplace culture.

  • Customer Experience
    • I’ve got my customer experience results – what’s next?

    You've just received your customer experience (CX) results, but what comes next? Discover how to transform these insights into actionable strategies.

  • Our Books and Research
  • Employee Experience
    • Improving employee engagement: Insights from Nadrasca

    Learn Nadrasca improved employee engagement by 6% and alignment by 5% through initiatives like “Be Kind,” aligning staff with organisational culture and mission.

  • Boards and Governance
    • New partnership brings affordable survey tool for small organisations 

    Affordable board survey launched for small organisations, offering insights to enhance governance for just $499.

  • Employee Experience
    • Mastering employee experience management in hybrid legal work

    Master hybrid employee experience management in law firms with Insync’s guidance on culture, connection and engagement.

  • Patient Experience
    • Navigating open disclosure in aged care

    Discover the importance of open disclosure in aged care and how it fosters transparency, trust, and improved resident care. Learn about the Australian Open ...

  • Patient Experience
    • What is open disclosure in healthcare? Understanding the Australian framework

    Open disclosure in healthcare fosters transparency and trust by communicating openly with patients after adverse events.

  • Patient Experience
    • Why open disclosure training is vital for healthcare providers 

    Open disclosure training equips healthcare professionals to handle adverse events with empathy and clear communication.

  • Employee Experience
    • Key people challenges for Australian law firms – Navigating the legal landscape

    Discover the five key hurdles the legal industry faces in 2024, from talent wars to tech adaptation.

  • Patient Experience
    • How to have effective open disclosure conversations

    Effective open disclosure builds trust through honest, empathetic communication following an adverse healthcare event.

  • Employee Experience
  • Customer Experience
    • Why now is the critical time to check in with customers and employees 

    In uncertain times, checking in with customers and employees is crucial for retention and business success.

  • Employee Experience
    • 15 innovative employee engagement ideas for Australian workplaces in 2024

    Boost engagement in 2024 with these 15 innovative strategies tailored for Australian workplaces.