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Our Experience

Read our client success stories

 

We’ve partnered with over 1,000 organisations in over 50 industries to help them achieve success by improving their employee experience, customer experience and organisational capability.

Here’s just a few of the success stories we’ve played a part in over our 25+ years.

Defence Bank: Success and growth underpinned by Employee Experience and Customer Experience

Insync has partnered with Defence Bank to provide Alignment and Engagement surveys, Executive 360's, Pulse surveys and Member Experience Surveys to drastically improve their employee experience and customer experience.

Avisena: Taking patient-centred care to new heights

Avisena engaged Insync and Press Ganey to independently validate that their care and services were meeting their mission and were comparing favourably to the best hospitals in the world. The quality and patient experience improvement project at Avisena Women's and Children's Hospital has been a resounding success. This case study analyses their best practice strategies and their resulting outcomes.

How to engage employees when facing change and uncertainty

During times of great change and uncertainty, maintaining and enhancing employee engagement is more important than ever. This is the story of a leading Australian not-for-profit organisation that managed to lift employee engagement while facing challenges to its very survival - including the impact of the COVID-19 pandemic and rising costs.

MS: Moving into the future through reinvigorated Aspiration, Purpose and Values

John Blewonski, CEO of Multiple Sclerosis Limited (MSL), talks to us about the organisation's journey to reinvigorate its Vision, Mission and Values, and how this will contribute to MSL's success.

Swinburne Professional: the power of real time customer experience feedback

Read more about how Insync's custom solution addressed the challenges Swinburne faced in gathering and acting on customer feedback, and set them on a path to continuous improvement through real-time customer experience feedback.

Vision Super: Becoming a high performance board requires deliberate intent

Chair of Vision Super, Geoff Lake outlines the six steps to become a high performing board. Click here for the case study to learn from industry leader Vision Super and their success.

Engaged employees driving CAMS towards a bright future

Yes, your organisation can go from red (bottom quartile of Insync's Alignment and Engagement Survey database) to green (top quartile) in 12 months if you use an evidence based approach to set your priorities and get the entire executive team behind them.

City of Kingston – a top performing council

The City of Kingston in the south-eastern suburbs of Melbourne covers an area of 91km² and has an estimated population of around 150,000 people. City of Kingston has over 1400 employees and has used Insync Surveys' Employee Opinion Survey (EOS) since 2008 and Entry Exit Surveys since 2009.

AE Smith safety culture: contributing to operational and business success

AE Smith, the largest privately owned mechanical services contractor in Australia, has a highly developed safety program with clear procedures, training and measures of performance. But although their safety systems help reduce incidents to very low levels, it is an ongoing challenge to move lower.

Coliban Water & Barwon Water engaging staff to build sustainable water services

Environmental impacts place enormous pressure on the water industry, they can be difficult to predict and usually can't be controlled, only managed. Nobody foresaw the duration or the devastation of the Victorian droughts. In stark contrast the recent floods in Queensland and Victoria had the industry working around the clock to provide assistance and support. Being adaptive and informed is mandatory during these challenging times.

ALSTOM Power Service customer survey

ALSTOM Power Service is the largest after-market service provider to the power industry in Australia and New Zealand. It has approximately 500 full time employees but this can increase to over 1,000 people during a major power outage.

Department of Human Services Library Client Survey

Department of Human Services' Library and Information Service (LIS) focuses on providing access to information via its employees' desktops. There's one library location in Melbourne with seven staff but they provide an information service to the entire organisation of 13,000 employees, spread across regional and metropolitan Victoria. This means they must provide an online service.