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Our Experience

Read our client success stories

 

We’ve partnered with over 1,000 organisations in over 50 industries to help them achieve success by improving their employee experience, customer experience and organisational capability.

Here’s just a few of the success stories we’ve played a part in over our 25+ years.

Swinburne Professional: the power of real time customer experience feedback

Read more about how Insync's custom solution addressed the challenges Swinburne faced in gathering and acting on customer feedback, and set them on a path to continuous improvement through real-time customer experience feedback.

Engaged employees driving CAMS towards a bright future

Yes, your organisation can go from red (bottom quartile of Insync's Alignment and Engagement Survey database) to green (top quartile) in 12 months if you use an evidence based approach to set your priorities and get the entire executive team behind them.

City of Kingston – a top performing council

The City of Kingston in the south-eastern suburbs of Melbourne covers an area of 91km² and has an estimated population of around 150,000 people. City of Kingston has over 1400 employees and has used Insync Surveys' Employee Opinion Survey (EOS) since 2008 and Entry Exit Surveys since 2009.

AE Smith safety culture: contributing to operational and business success

AE Smith, the largest privately owned mechanical services contractor in Australia, has a highly developed safety program with clear procedures, training and measures of performance. But although their safety systems help reduce incidents to very low levels, it is an ongoing challenge to move lower.

Coliban Water & Barwon Water engaging staff to build sustainable water services

Environmental impacts place enormous pressure on the water industry, they can be difficult to predict and usually can't be controlled, only managed. Nobody foresaw the duration or the devastation of the Victorian droughts. In stark contrast the recent floods in Queensland and Victoria had the industry working around the clock to provide assistance and support. Being adaptive and informed is mandatory during these challenging times.

ALSTOM Power Service customer survey

ALSTOM Power Service is the largest after-market service provider to the power industry in Australia and New Zealand. It has approximately 500 full time employees but this can increase to over 1,000 people during a major power outage.

Department of Human Services Library Client Survey

Department of Human Services' Library and Information Service (LIS) focuses on providing access to information via its employees' desktops. There's one library location in Melbourne with seven staff but they provide an information service to the entire organisation of 13,000 employees, spread across regional and metropolitan Victoria. This means they must provide an online service.

Cardinal Health customer survey

As part of a push to build cross functional relationships and improve processes, Managing Director Ronda Jacobs established 10 breakthrough teams.

Cathay Pacific organisation alignment

Cathay Pacific is an award-winning international airline with services to 114 destinations in 35 countries. It employs 20,000 people in Hong Kong and across a global network spanning 46 countries, and is listed on The Stock Exchange of Hong Kong.

First Samuel customer survey

First Samuel, a boutique investment house, used the Insync Surveys Customer Satisfaction Survey annually to constantly and objectively learn how they're performing and how they can improve.