Our Experience

Read our client success stories


We’ve partnered with over 1,000 organisations in over 50 industries to help them achieve success by improving their employee experience, customer experience and organisational capability.

Here’s just a few of the success stories we’ve played a part in over our 25+ years.

How reducing staff turnover saved West Arnhem Regional Council millions each year

West Arnhem Regional Council had staff turnover at 57% costing $2.9 million per year. Find out how Insync and WARC reduced these figures by 25%.

How Cenitex is improving the experience for its people

Explore how Insync's data-driven support empowered Cenitex, driving employee engagement and transformative improvements, detailed in our latest case study.

Fostering employee engagement: Practical insights from high-performer BeyondHousing

Explore BeyondHousing's inspiring journey: top 10% in employee engagement, aligning vision, and fighting homelessness. Discover their case study success.

Epworth HealthCare: Addressing evolving patient perceptions of clean

How Epworth HealthCare used patient and employee experience surveys to improve patient perception of cleanliness.

Defence Bank: Success and growth underpinned by Employee Experience and Customer Experience

Alignment & engagement surveys, executive 360's, pulse surveys & member experience surveys to drastically improve employee experience & customer experience.

Avisena: Taking patient-centred care to new heights

Avisena engaged Insync & Press Ganey to validate their care & services meeting their mission & were comparing favourably to best hospitals in the world.

How to engage employees when facing change and uncertainty

During times of great change and uncertainty, maintaining and enhancing employee engagement is more important than ever. This is the story of a leading Australian not-for-profit organisation that managed to lift employee engagement while facing challenges to its very survival - including the impact of the COVID-19 pandemic and rising costs.

MS: Moving into the future through reinvigorated Aspiration, Purpose and Values

John Blewonski, CEO of Multiple Sclerosis Limited (MSL), talks to us about the organisation's journey to reinvigorate its Vision, Mission & Values.

Swinburne Professional: the power of real time customer experience feedback

Insync's custom solution addressed the challenges Swinburne faced in gathering & acting on customer feedback to improve through customer experience feedback.

Vision Super: Becoming a high performance board requires deliberate intent

Chair of Vision Super, Geoff Lake outlines the 6 steps to become a high performing board. Learn from industry leader Vision Super & their success.

Engaged employees driving CAMS towards a bright future

Yes, your organisation can go from red (bottom quartile of Insync's Alignment and Engagement Survey database) to green (top quartile) in 12 months if you use an evidence based approach to set your priorities and get the entire executive team behind them.

City of Kingston – a top performing council

The City of Kingston in the south-eastern suburbs of Melbourne covers an area of 91km² and has an estimated population of around 150,000 people. City of Kingston has over 1400 employees and has used Insync Surveys' Employee Opinion Survey (EOS) since 2008 and Entry Exit Surveys since 2009.