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Organisation Improvement Case Studies

AE Smith safety culture: contributing to operational and business success

AE Smith, the largest privately owned mechanical services contractor in Australia, has a highly developed safety program with clear procedures, training and measures of performance. But although their safety systems help reduce incidents to very low levels, it is an ongoing challenge to move lower.

Department of Human Services Library Client Survey

Department of Human Services' Library and Information Service (LIS) focuses on providing access to information via its employees' desktops. There's one library location in Melbourne with seven staff but they provide an information service to the entire organisation of 13,000 employees, spread across regional and metropolitan Victoria. This means they must provide an online service.