Assessing Patient Perceptions of Telehealth

Learn about our 2022 National Healthcare Research Project

Organisation Improvement Case Studies

Vision Super: Becoming a high performance board requires deliberate intent

Chair of Vision Super, Geoff Lake outlines the 6 steps to become a high performing board. Learn from industry leader Vision Super & their success.

AE Smith safety culture: contributing to operational & business success

AE Smith, the largest privately owned mechanical services contractor in Australia, has a highly developed safety program with clear procedures, training and measures of performance. But although their safety systems help reduce incidents to very low levels, it is an ongoing challenge to move lower.

Department of Human Services Library Client Survey

Department of Human Services' Library and Information Service (LIS) focuses on providing access to information via its employees' desktops. There's one library location in Melbourne with seven staff but they provide an information service to the entire organisation of 13,000 employees, spread across regional and metropolitan Victoria. This means they must provide an online service.