Government

How reducing staff turnover saved West Arnhem Regional Council millions each year

With staff turnover at 57% costing an estimated $2.9 million dollars each year, West Arnhem Regional Council knew there was a need for change. Insync was selected to partner with WARC to deliver an important employee survey across the business. Through identified problems, WARC reduced employee turnover figures by 25%, saving millions and landing themselves in the top 10% of the local government benchmark for engagement. Here is how they moved from measurement to improvement.

City of Kingston – a top performing council

The City of Kingston in the south-eastern suburbs of Melbourne covers an area of 91km² and has an estimated population of around 150,000 people. City of Kingston has over 1400 employees and has used Insync Surveys' Employee Opinion Survey (EOS) since 2008 and Entry Exit Surveys since 2009.

Department of Human Services Library Client Survey

Department of Human Services' Library and Information Service (LIS) focuses on providing access to information via its employees' desktops. There's one library location in Melbourne with seven staff but they provide an information service to the entire organisation of 13,000 employees, spread across regional and metropolitan Victoria. This means they must provide an online service.