Insync's custom solution addressed the challenges Swinburne faced in gathering & acting on customer feedback to improve through customer experience feedback.
Commercial Industry Case Studies
Yes, your organisation can go from red (bottom quartile of Insync's Alignment and Engagement Survey database) to green (top quartile) in 12 months if you use an evidence based approach to set your priorities and get the entire executive team behind them.
AE Smith, the largest privately owned mechanical services contractor in Australia, has a highly developed safety program with clear procedures, training and measures of performance. But although their safety systems help reduce incidents to very low levels, it is an ongoing challenge to move lower.
Cathay Pacific is an award-winning international airline with services to 114 destinations in 35 countries. It employs 20,000 people in Hong Kong and across a global network spanning 46 countries, and is listed on The Stock Exchange of Hong Kong.
First Samuel, a boutique investment house, used the Insync Surveys Customer Satisfaction Survey annually to constantly and objectively learn how they're performing and how they can improve.