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Education & Libraries

Swinburne Professional: the power of real time customer experience feedback

Read more about how Insync's custom solution addressed the challenges Swinburne faced in gathering and acting on customer feedback, and set them on a path to continuous improvement through real-time customer experience feedback.

Department of Human Services Library Client Survey

Department of Human Services' Library and Information Service (LIS) focuses on providing access to information via its employees' desktops. There's one library location in Melbourne with seven staff but they provide an information service to the entire organisation of 13,000 employees, spread across regional and metropolitan Victoria. This means they must provide an online service.