During times of great change and uncertainty, maintaining and enhancing employee engagement is more important than ever. This is the story of a leading Australian not-for-profit organisation that managed to lift employee engagement while facing challenges to its very survival - including the impact of the COVID-19 pandemic and rising costs.
Employee Experience Case Studies
Yes, your organisation can go from red (bottom quartile of Insync's Alignment and Engagement Survey database) to green (top quartile) in 12 months if you use an evidence based approach to set your priorities and get the entire executive team behind them.
The City of Kingston in the south-eastern suburbs of Melbourne covers an area of 91km² and has an estimated population of around 150,000 people. City of Kingston has over 1400 employees and has used Insync Surveys' Employee Opinion Survey (EOS) since 2008 and Entry Exit Surveys since 2009.
AE Smith, the largest privately owned mechanical services contractor in Australia, has a highly developed safety program with clear procedures, training and measures of performance. But although their safety systems help reduce incidents to very low levels, it is an ongoing challenge to move lower.
Environmental impacts place enormous pressure on the water industry, they can be difficult to predict and usually can't be controlled, only managed. Nobody foresaw the duration or the devastation of the Victorian droughts. In stark contrast the recent floods in Queensland and Victoria had the industry working around the clock to provide assistance and support. Being adaptive and informed is mandatory during these challenging times.
Cathay Pacific is an award-winning international airline with services to 114 destinations in 35 countries. It employs 20,000 people in Hong Kong and across a global network spanning 46 countries, and is listed on The Stock Exchange of Hong Kong.