Measure the impact of COVID-19 and stay connected with your employees.

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The simple way to collect patient feedback

Leading edge frameworks and practical insights for improving your practice and service to patients.

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Voice of the Patient

Voice of the Patient is Insync’s validated patient satisfaction survey, applicable to RACGP’S 5th edition standards. We provide all the tools you need, deliver a clear and straightforward benchmarked report and provide recommended steps for improvement.

Throughout the entire patient feedback process our expert VoP team will be available to assist you with any support you may need.

Our patient experience survey process provides:

  • An easy to complete survey for your patients which takes under 5 minutes (one double-sided A4 page)
  • Flexible completion options based on your practice’s needs (online and hard-copy)
  • Clear and easy to understand dashboard report which meets the requirements for accreditation
  • Feedback from your patients benchmarked against results from over 40,000 Australian GP patients
  • Practical insights for improving patient satisfaction
  • Access to an online interactive reporting portal to further interrogate results
  • Guaranteed 2 week turn-around time for from receipt of surveys to the delivery of your report
  • Ongoing email and telephone support from our dedicated VoP team

Measure patient experience in relation to COVID-19

Managing general practices during this unprecedented time can be stressful and challenging. To help Australian GPs get through these difficult times as successful as possible, Insync is offering a new free of charge survey in addition to the patient feedback survey. This new survey has been designed to give practices insight into patient experiences specific to Covid-19. Please click here for more information.

Get in touch with our friendly team to start collecting your Covid19 patient feedback or download the order form below and tick that you would like to complete Covid-19 patient survey.

What’s the process?

How can I find out more?

If you need further information, check out our FAQs.

Need help getting started?

While for many practices accreditation is on hold, we can still help you to progress the patient feedback process.

Contact our Voice of the Patient helpline or download our order form.

Phone: 1800 143 733

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