Measure the impact of COVID-19 and stay connected with your employees.

Learn about our In-Touch employee pulse
The simple way to collect patient feedback

Leading edge frameworks and practical insights for improving your practice and service to patients.

Talk to us today

Voice of the Patient

Voice of the Patient is Insync’s validated patient satisfaction survey, applicable to RACGP’S 5th edition standards. We provide all the tools you need, deliver a clear and straightforward benchmarked report and provide recommended steps for improvement.

Throughout the entire patient feedback process our expert VoP team will be available to assist you with any support you may need.

Our patient experience survey process provides:

  • An easy to complete survey for your patients which takes under 5 minutes (one double-sided A4 page)
  • Flexible completion options based on your practice’s needs (online and hard-copy)
  • Clear and easy to understand dashboard report which meets the requirements for accreditation
  • Feedback from your patients benchmarked against results from over 40,000 Australian GP patients
  • Practical insights for improving patient satisfaction
  • Access to an online interactive reporting portal to further interrogate results
  • Guaranteed 2 week turn-around time for from receipt of surveys to the delivery of your report
  • Ongoing email and telephone support from our dedicated VoP team

Measure patient experience in relation to COVID-19

Managing general practices during this unprecedented time can be stressful and challenging. To help Australian GPs get through these difficult times as successful as possible, Insync is offering a new free of charge survey in addition to the patient feedback survey. This new survey has been designed to give practices insight into patient experiences specific to Covid-19. Please click here for more information.

Get in touch with our friendly team to start collecting your Covid19 patient feedback or download the order form below and tick that you would like to complete Covid-19 patient survey.

What’s the process?

  1. Complete an order form and send it to Insync via fax or email, providing proof of remittance.
  2. We will process your order within 48 hours. You will receive the tools you need to facilitate the patient feedback process – tools for PAPER and ONLINE survey methods, a practice manager check-list, an information poster to display in the practice, a patient information form and a confidential survey drop box.
  3. Facilitate the completion of the required number of patient surveys. You will need 30 completed surveys per Full Time Equivalent.
  4. Send any completed paper surveys back to Insync using the pre-paid envelope provided. We will manage the data entry and analysis process for you.
  5. You will receive your PDF scorecard report and a link to your practice’s online reporting portal within 2 weeks of Insync’s receipt of the any paper surveys. The scorecard report provides a summary of your practice’s results as well as actionable suggestions for improvement. This provides all you need for the purpose of accreditation.
  6. We will send you a certificate celebrating that you have completed the patient feedback component of the RACGP accreditation process.

If you have an enquiry, our VoP team will be happy to help guide you through the process.

How can I find out more?

If you need further information, check out our FAQs.

Need help getting started?

While for many practices accreditation is on hold, we can still help you to progress the patient feedback process.

Contact our Voice of the Patient helpline or download our order form.

Phone: 1800 143 733
Email: vop@insync.com.au

Patient experience insights

Meeting patient needs with telehealth – insights and early trends

As the healthcare industry adapts during the coronavirus pandemic, telemedicine usage has surged to meet patients’ evolving needs, according to new research by our ...

Transforming healthcare organisations through patient-centred care

Insync has been a long-time supporter of the Australian healthcare sector, having worked with over 100 health and aged care organisations over the last 15 years.

Practical ways to improve patient safety in healthcare – identifying the specific factors that have the greatest impact

Insync's research, based on data from 16,000 clinical staff from 36 Australian health care facilities, indicates that fostering a positive hospital safety climate ...

Four steps to help healthcare leaders break down silos

Insync's strategic healthcare partner Press Ganey leads the US and the world with their Patient Experience transformation solutions. This article was published by ...