Patient-centred care: redefining the healthcare experience
Patient-centred care transforms healthcare by prioritising individual needs, enhancing trust, and improving patient outcomes.
Patient Experience
Navigating open disclosure in aged care
Discover the importance of open disclosure in aged care and how it fosters transparency, trust, and improved resident care. Learn about the Australian Open ...
What is open disclosure in healthcare? Understanding the Australian framework
Open disclosure in healthcare fosters transparency and trust by communicating openly with patients after adverse events.
Why open disclosure training is vital for healthcare providers
Open disclosure training equips healthcare professionals to handle adverse events with empathy and clear communication.
How to have effective open disclosure conversations
Effective open disclosure builds trust through honest, empathetic communication following an adverse healthcare event.
Enhancing patient experience: Beyond satisfaction to safe, effective and patient-centered care
Enhancing patient experience prioritises safe, effective and patient-centered care, emphasising operational excellence, organisational culture and compassionate ...
Transforming Healthcare: The Evolution of Virtual Care in Tasmania
Discover the success of Tasmanian Health Service’s COVID@homeplus program, providing efficient virtual care and achieving high patient satisfaction. Learn more in ...
Good Practice Guide for Patient/Client Privacy
Discover essential strategies for safeguarding patient/client privacy and confidentiality in healthcare settings with this comprehensive guide.
Fostering a consumer/patient-centric culture in health and community services
Explore the pivotal role that leaders play in establishing, sustaining, and elevating a culture centred around the needs of consumers and patients. Additionally, ...
Unlocking the potential of virtual health care
Discover the potential of virtual health care with Insync. Read our insights on unlocking the benefits of virtual care for patients and providers. Improve access to ...
National Patient Experience Week Resource Hub
Patient experience week - acknowledge & showcase innovative efforts of clients & highlight strategies to improve patient experience. Get resources here!
How to address evolving patient perceptions of cleanliness
Learn how to address changing patient perceptions of cleanliness in healthcare settings. Discover the latest trends and strategies for a safe and hygienic ...
