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Patient Experience

Telehealth goes mainstream, now what?

It’s unlikely that telehealth will retreat to pre-COVID levels now. Measure patient perceptions of your telehealth services by registering in our National Telehealth ...

National Patient Experience Week Resource Hub

Patient experience week - acknowledge & showcase innovative efforts of clients & highlight strategies to improve patient experience. Get resources here!

Safety Culture Trends

The Covid-19 pandemic has driven across the board declines in safety culture. But implementing key high reliability strategies will help organisations bounce back ...

Employee and physician engagement: insights and trends from COVID-19

Insync's healthcare partner Press Ganey has analysed its employee and physician databases to uncover how COVID-19 has impacted the healthcare industry, particularly ...

Best practices in response to evolving patient perceptions of cleanliness

Press Ganey found that patients care about cleanliness more than ever and correlate it with their safety. Press Ganey's latest paper addresses these changing patient ...

Consumer Experience Trends in Healthcare 2021

Press Ganey surveyed 1,000+ consumers to take the pulse of current consumer preferences and expectations for healthcare in 2022.

How to bounce back after COVID-19’s safety culture declines

The COVID-19 pandemic has caused unprecedented disruption in healthcare around the world, leading to a decline in safety culture scores in 2020.

Supporting patient safety with higher employee engagement

Insync with Press Ganey utilised responses from 564,751 healthcare workers to analyse the strong relationship between patient safety & employee engagement.

Impact of COVID-19 on Patient Experience in Asia

Feedback from 3627 patients, Press Ganey has analysed COVID-19's impact on Patient Experience & provided strategies to build trust in 'new normal'.

Establishing a patient experience roadmap

Insync's Terry Grundy discusses exploring beyond patient experience and establishing a patient experience roadmap.

Meeting the needs of the aged care sector, post Royal Commission

A consumer-centric approach is crucial to the future of aged care providers. Insync can support providers in creating a client-centric culture, here's how.

The importance of benchmarking

Benchmarking is key to improving performance. How else do you know what to aim for, or how to get there?