Assessing Patient Perceptions of Telehealth

Learn about our 2022 National Healthcare Research Project

Patient Experience

  • Patient Experience
    • National Patient Experience Week Resource Hub

    Patient experience week - acknowledge & showcase innovative efforts of clients & highlight strategies to improve patient experience. Get resources here!

  • Patient Experience
    • Safety Culture Trends

    The Covid-19 pandemic has driven across the board declines in safety culture. But implementing key high reliability strategies will help organisations bounce back ...

  • Patient Experience
    • Employee and physician engagement: insights and trends from COVID-19

    Insync's healthcare partner Press Ganey has analysed its employee and physician databases to uncover how COVID-19 has impacted the healthcare industry, particularly ...

  • Patient Experience
    • Best practices in response to evolving patient perceptions of cleanliness

    Press Ganey found that patients care about cleanliness more than ever and correlate it with their safety. Press Ganey's latest paper addresses these changing patient ...

  • Patient Experience
    • Consumer Experience Trends in Healthcare 2021

    Press Ganey surveyed 1,000+ consumers to take the pulse of current consumer preferences and expectations for healthcare in 2022.

  • Patient Experience
    • How to bounce back after COVID-19’s safety culture declines

    The COVID-19 pandemic has caused unprecedented disruption in healthcare around the world, leading to a decline in safety culture scores in 2020.

  • Patient Experience
    • Supporting patient safety with higher employee engagement

    Insync with Press Ganey utilised responses from 564,751 healthcare workers to analyse the strong relationship between patient safety & employee engagement.

  • Patient Experience
  • Our Books and Research
    • Impact of COVID-19 on Patient Experience in Asia

    Feedback from 3627 patients, Press Ganey has analysed COVID-19's impact on Patient Experience & provided strategies to build trust in 'new normal'.

  • Patient Experience
    • Establishing a patient experience roadmap

    Insync's Terry Grundy discusses exploring beyond patient experience and establishing a patient experience roadmap.

  • Patient Experience
  • Customer Experience
    • Meeting the needs of the aged care sector, post Royal Commission

    A consumer-centric approach is crucial to the future of aged care providers. Insync can support providers in creating a client-centric culture, here's how.

  • Our Books and Research
  • Employee Experience
  • Patient Experience
    • The importance of benchmarking

    Benchmarking is key to improving performance. How else do you know what to aim for, or how to get there?

  • Customer Experience
  • Patient Experience
    • What the Federal Budget means for Aged Care

    Following the Royal Commissions' recommendations, Federal Budget had strong focus on Aged Care. Announcements made & what this means for Aged Care providers