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Patient Experience

The importance of benchmarking

Benchmarking is key to improving performance. How else do you know what to aim for, or how to get there? Benchmarks break up the journey into small improvements, ...

What the Federal Budget means for Aged Care

Following the Royal Commissions recommendations in March, the recent Federal Budget had a strong focus on Aged Care. This insight outlines what announcements were ...

Reduce patient suffering through compassionate connected care

Health care providers first step to addressing unmet patient needs is to acknowledge this and take action. The Compassionate Connected Care model is a way to frame ...

Strategies to advance nursing excellence

Advancing nursing excellence is necessary to transform performance. This insight provides key suggestions and video explanations.

National Patient Experience Week Resource Hub

Patient experience week is an important time to acknowledge and showcase innovative efforts of our clients and highlight their strategies and tactics to improve ...

COVID-19’s impact on patient experience

Press Ganey has analysed over 7 million comments from patient experience surveys. This report identifies the top positive and negative themes and best practices for ...

10 Patient experience best practices from industry leaders

Learn the top ten practices health care industry leaders rate as 100% effective in improving patient experience.

Improving Safety Culture in the Covid-19 Era

Press Ganey's recent research brief: Reverse the Trend - Improving Safety Culture in the Covid-19 era, calls on Health Care Leaders to improve their organisation's ...

Why a client-centric culture is the way forward for Aged Care

The release of the Aged Care Royal Commission Final Report and Recommendations in the past week is seen by many in the sector as a welcome step. The recommendations ...

Special Report: Press Ganey 2020 Award Winner Best Practices

Press Ganey's latest knowledge brief acknowledges top-performing organisations, highlighting proven strategies for achieving and sustaining success.

Meeting the needs of the aged care sector, post Royal Commission

Establishing a consumer centric approach is crucial to the future of aged care providers in the face of Royal Commission recommendations. Insync can support ...

Review and reset your patient experience strategy in a COVID-19 era

Ensuring continuity of care while maintaining patient trust is a big challenge for all healthcare providers managing throughout the COVID-19 pandemic. From virtual ...