Telehealth goes mainstream, now what?
It’s unlikely that telehealth will retreat to pre-COVID levels now. Measure patient perceptions of your telehealth services by registering in our National Telehealth ...
Patient Experience
National Patient Experience Week Resource Hub
Patient experience week - acknowledge & showcase innovative efforts of clients & highlight strategies to improve patient experience. Get resources here!
Safety Culture Trends
The Covid-19 pandemic has driven across the board declines in safety culture. But implementing key high reliability strategies will help organisations bounce back ...
Employee and physician engagement: insights and trends from COVID-19
Insync's healthcare partner Press Ganey has analysed its employee and physician databases to uncover how COVID-19 has impacted the healthcare industry, particularly ...
Best practices in response to evolving patient perceptions of cleanliness
Press Ganey found that patients care about cleanliness more than ever and correlate it with their safety. Press Ganey's latest paper addresses these changing patient ...
Consumer Experience Trends in Healthcare 2021
Press Ganey surveyed 1,000+ consumers to take the pulse of current consumer preferences and expectations for healthcare in 2022.
How to bounce back after COVID-19’s safety culture declines
The COVID-19 pandemic has caused unprecedented disruption in healthcare around the world, leading to a decline in safety culture scores in 2020.
Supporting patient safety with higher employee engagement
Insync with Press Ganey utilised responses from 564,751 healthcare workers to analyse the strong relationship between patient safety & employee engagement.
Impact of COVID-19 on Patient Experience in Asia
Feedback from 3627 patients, Press Ganey has analysed COVID-19's impact on Patient Experience & provided strategies to build trust in 'new normal'.
Establishing a patient experience roadmap
Insync's Terry Grundy discusses exploring beyond patient experience and establishing a patient experience roadmap.
Meeting the needs of the aged care sector, post Royal Commission
A consumer-centric approach is crucial to the future of aged care providers. Insync can support providers in creating a client-centric culture, here's how.
The importance of benchmarking
Benchmarking is key to improving performance. How else do you know what to aim for, or how to get there?
