Assessing Patient Perceptions of Telehealth

Learn about our 2022 National Healthcare Research Project

Patient Experience

What the Federal Budget means for Aged Care

Following the Royal Commissions' recommendations, Federal Budget had strong focus on Aged Care. Announcements made & what this means for Aged Care providers

Reduce patient suffering through compassionate connected care

Health care providers' 1st step to patient needs is to acknowledge & take action. The Compassionate Connected Care model frames that action. See full report.

Strategies to advance nursing excellence

Advancing nursing excellence is necessary to transform performance. This insight provides key suggestions and video explanations.

COVID-19’s impact on patient experience

Press Ganey has analysed over 7 million comments from patient experience surveys. This report identifies the top positive & negative themes for improvement.

10 Patient experience best practices from industry leaders

Learn the top ten practices health care industry leaders rate as 100% effective in improving patient experience.

Improving Safety Culture in the Covid-19 Era

Reverse the trend - Improving safety culture in the Covid era. Calls on health care leaders to improve organisation's safety culture & provides key strategies

Why a client-centric culture is the way forward for Aged Care

The release of the Aged Care Royal Commission Final Report & Recommendations in the past week is seen by many in the sector as a welcome step.

Special Report: Press Ganey 2020 Award Winner Best Practices

Press Ganey's latest knowledge brief acknowledges top-performing organisations, highlighting proven strategies for achieving and sustaining success.

Review and reset your patient experience strategy in a COVID-19 era

Ensuring continuity of care & maintaining patient trust is a challenge for healthcare providers throughout the COVID pandemic. Everything has shifted.

Building Workforce Trust: Lessons from COVID-19

By leveraging Press Ganey’s annual workforce engagement surveys, this whitepaper uncovers 4 critical elements to building trust with & among front line workers.

Special Report: Workforce Engagement During COVID-19

Despite the stresses of Covid-19, our recent findings suggest that caregivers feel good about the work they're doing & are confident it makes a difference.

Meeting patient needs with telehealth – insights and early trends

Analysis of over 3.5 million patient surveys indicates that telehealth services can achieve comparable patient experience ratings to in-person visits.