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Patient Experience

How to address evolving patient perceptions of cleanliness

Learn how to address changing patient perceptions of cleanliness in healthcare settings. Discover the latest trends and strategies for a safe and hygienic ...

4 ways to improve healthcare error reporting and save lives

Healthcare leaders seeking to implement an honest culture and ensure staff feel comfortable reporting errors or mistakes should employ these four strategies.

Telehealth goes mainstream, now what?

It’s unlikely that telehealth will retreat to pre-COVID levels now. Measure patient perceptions of your telehealth services by registering in our National Telehealth ...

Safety Culture Trends

Learn about the latest safety culture trends and how to create a safe workplace environment. Insync Insights help show you how.

Employee and physician engagement: insights and trends from COVID-19

Discover the latest trends and insights on employee physician engagement. We provide resources to help employees and physicians to create a better healthcare experience.

Best practices in response to evolving patient perceptions of cleanliness

Learn the best practices for responding to patient perceptions of cleanliness in healthcare settings. Insync insights help show you how.

Consumer Experience Trends in Healthcare 2021

Press Ganey surveyed 1,000+ consumers to take the pulse of current consumer preferences and expectations for healthcare in 2022.

How to bounce back after COVID-19’s safety culture declines

The COVID-19 pandemic has caused unprecedented disruption in healthcare around the world, leading to a decline in safety culture scores in 2020.

Supporting patient safety with higher employee engagement

Insync with Press Ganey utilised responses from 564,751 healthcare workers to analyse the strong relationship between patient safety & employee engagement.

Impact of COVID-19 on Patient Experience in Asia

Feedback from 3627 patients, Press Ganey has analysed COVID-19's impact on Patient Experience & provided strategies to build trust in 'new normal'.

The importance of benchmarking

Benchmarking is key to improving performance. How else do you know what to aim for, or how to get there?

Reduce patient suffering through compassionate connected care

Health care providers' 1st step to patient needs is to acknowledge & take action. The Compassionate Connected Care model frames that action. See full report.