Benchmarking board performance: 500 board reviews later

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Patient Experience

  • Patient Experience
    • How to bounce back after COVID-19’s safety culture declines

    The COVID-19 pandemic has caused unprecedented disruption in healthcare around the world, leading to a decline in safety culture scores in 2020.

  • Patient Experience
    • Supporting patient safety with higher employee engagement

    Insync with Press Ganey utilised responses from 564,751 healthcare workers to analyse the strong relationship between patient safety & employee engagement.

  • Patient Experience
  • Our Books and Research
    • Impact of COVID-19 on Patient Experience in Asia

    Feedback from 3627 patients, Press Ganey has analysed COVID-19's impact on Patient Experience & provided strategies to build trust in 'new normal'.

  • Patient Experience
    • Establishing a patient experience roadmap

    Insync's Terry Grundy discusses exploring beyond patient experience and establishing a patient experience roadmap.

  • Patient Experience
  • Customer Experience
    • Meeting the needs of the aged care sector, post Royal Commission

    A consumer-centric approach is crucial to the future of aged care providers. Insync can support providers in creating a client-centric culture, here's how.

  • Our Books and Research
  • Employee Experience
  • Patient Experience
    • The importance of benchmarking

    Benchmarking is key to improving performance. How else do you know what to aim for, or how to get there?

  • Customer Experience
  • Patient Experience
    • What the Federal Budget means for Aged Care

    Following the Royal Commissions' recommendations, Federal Budget had strong focus on Aged Care. Announcements made & what this means for Aged Care providers

  • Patient Experience
    • Reduce patient suffering through compassionate connected care

    Health care providers' 1st step to patient needs is to acknowledge & take action. The Compassionate Connected Care model frames that action. See full report.

  • Patient Experience
    • Strategies to advance nursing excellence

    Advancing nursing excellence is necessary to transform performance. This insight provides key suggestions and video explanations.

  • Patient Experience
  • Our Books and Research
    • COVID-19’s impact on patient experience

    Press Ganey has analysed over 7 million comments from patient experience surveys. This report identifies the top positive & negative themes for improvement.

  • Patient Experience
    • 10 Patient experience best practices from industry leaders

    Learn the top ten practices health care industry leaders rate as 100% effective in improving patient experience.

  • Patient Experience
    • Improving Safety Culture in the Covid-19 Era

    Reverse the trend - Improving safety culture in the Covid era. Calls on health care leaders to improve organisation's safety culture & provides key strategies