Get the latest insights delivered straight to your inbox.

Subscribe to our insights
Exceed your members' expectations

Understand your members’ needs and make improvements to outperform their expectations.

Talk to us today

Membership Experience

If a primary focus of your organisation is to win and keep members, exceeding member expectations is fundamental. To be successful, your organisation needs to be member driven and must understand your members’ needs.

Best practice organisations, particularly those in the B2B space, research member issues regularly.

Insync can help your organisation better understand the drivers of satisfaction and identify targeted opportunities for improvement and growth. We can also measure the performance of key competitors against your organisation.

Membership Satisfaction Survey

The Membership Satisfaction Survey identifies members’ priorities against your organisation’s performance.

The survey encompasses a core set of survey items that measure issues essential for member service excellence, such as:

  • Communication
  • Focus
  • Timeliness
  • Innovation
  • Image
  • Quality
  • Perceived value.

We recommend that telephone-based interviews be also used to supplement web based and/or paper surveys. This boosts response rates and the depth of data collected. Additionally, many organisations view their Membership Satisfaction Survey as a marketing exercise and want to ensure the process is professional and hassle free.

We always treat your member contact list with the utmost level of confidentiality and integrity.

Need help getting started?

Talk to us today about measuring and improving your member experience.

  • Talk to us

    Let us help you map your success.

    Contact Us

Latest insights

Read all Insights
Supporting patient safety with higher employee engagement

Insync in association with Press Ganey utilised responses from 564,751 healthcare workers to analyse the strong relationship between patient safety and employee ...

Impact of COVID-19 on Patient Experience in Asia

With feedback from 3,627 patients, Press Ganey has analysed COVID-19's impact on Patient Experience in the Asian region and provided key strategies to build trust ...

Here’s proof that profitable growth starts with the employee experience

Engaged and aligned employees underpin customer experience excellence and that in turn drives organisational success. Learn how leader Defence Bank achieved success ...

Measuring and cultivating resilience and wellbeing of educators

The ongoing pandemic and supporting research has demonstrated a large impact on educators. Insync has created a solution for support addressing resilience and ...