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Insync, in association with Press Ganey, delivers integrated insights and targeted, meaningful action that transform employee engagement.
Benchmarking board performance: 500 board reviews later
Unlock evidence-based insights into board performanceBy Dr. Tejal Gandhi, MPH, CPPS, Chief Safety and Transformation Officer Press Ganey
Insync’s strategic healthcare partner Press Ganey leads the US and the world with their Patient Experience transformation solutions.
Zero harm must be our core value in healthcare. Committing to quality and safety is a surprising yet effective method for driving employee retention—especially during the prolonged staffing crisis healthcare organisations across the globe are facing right now.
There are five key drivers that are the top determinants in an employee’s decision to remain at an organisation after being offered another job.
The employee is less likely to leave an organisation if that employee:
These drivers—numbers 3–5 in particular—relate to quality and safety.
The connection between employee engagement and a culture of safety cannot be overstated, especially given the current staffing crisis. Better performance in both arenas accelerates advances in quality, patient experience, and efficiency outcomes—a concept known as the “virtuous cycle.” Employees that feel safe at work exhibit higher levels of engagement, and engaged employees are more aware of threats not just to patients, but to co-workers too. So, safety leads to engagement, and engagement leads to safety. The two become an engine that drives improved efficiency outcomes throughout healthcare.
Staffing challenges will be with us for the long term. So we cannot wait to optimise safety and quality. Today’s staffing challenges mean we need to look at new and innovative ways to deliver care, including new care models, care redesign, and process improvement.
Leaders must visibly commit to quality, safety, reliability, and service. This will lead to enhanced engagement and retention, as well as improved outcomes for patients.
Read the full Press Ganey article here.
Insync, in association with Press Ganey, delivers integrated insights and targeted, meaningful action that transform employee engagement.
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