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Consumer Experience Trends in Healthcare 2021

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Consumer Experience Trends in Healthcare

In recent years, digital behaviours have gained momentum and have been hard-coded into the patient journey. In the presence of the COVID-19 pandemic and 2022 fast approaching, healthcare organisations must prepare and execute a digital and consumer-focused strategy to shape the patient experience.

In September 2021, Press Ganey surveyed over 1,000 consumers to take the pulse of current consumer preferences and expectations for healthcare and providers.

The findings provide a roadmap for 2022 to accelerate digital transformation and convert more care seekers into satisfied, loyal patients.

The report covers:

  • How to secure your brand’s presence and reputation on the most used consumer sites today
  • What influences a patient’s decision to book with a provider
  • Strategic strategies to help you bridge gaps in the patient journey and successfully convert more care seekers into patients
  • Key strategies to support patient satisfaction and loyalty across the patient journey

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Insync, in association with Press Ganey, delivers integrated insights and targeted, meaningful action that transform the care experience.

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