Improving employee engagement: actionable tips from client success

Improving the experience of your people

Epworth HealthCare: Addressing evolving patient perceptions of clean

Epworth Hospital

Recognising consistent high performance at Epworth HealthCare

Patient perceptions of hospital cleanliness have shifted dramatically since the pandemic. Patient experience data from Insync’s healthcare partner, Press Ganey, indicates that whether patients ‘feel’ clean increasingly correlates with how they rate their overall hospital experience.

However, while patient perceptions of cleanliness have significantly declined in our Australian and international benchmarks, Epworth HealthCare has bucked this trend with consistently high scores over the past 12 months. The patient experience of cleanliness at Epworth Geelong and Epworth Eastern stand out, with more than 80% of patients saying their room and surrounding areas were always cleaned to a high standard, placing them in the top 10% of the benchmark.

So, how did they do it?

Hospitals seeking to remain best-in-class should consider:

  • Building a strong engaged team
  • Offering opportunities to both patients and team members to give feedback
  • Leader rounding to resolve issues in real time
  • Implementing a holistic cleaning strategy and communicating this to patients and all staff

Epworth Healthcare’s success epitomises how patient and employee feedback can transform your organisation.

Access the case study to find out what Epworth Geelong and Eastern are doing differently.

Epworth Addressing Patient Perceptions of Clean

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Amanda Byers

Principal - Health, Education & Community Services

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