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Customer Experience Case Studies

Defence Bank: Success and growth underpinned by Employee Experience and Customer Experience

Insync has partnered with Defence Bank to provide Alignment and Engagement surveys, Executive 360's, Pulse surveys and Member Experience Surveys to drastically improve their employee experience and customer experience.

Swinburne Professional: the power of real time customer experience feedback

Read more about how Insync's custom solution addressed the challenges Swinburne faced in gathering and acting on customer feedback, and set them on a path to continuous improvement through real-time customer experience feedback.

ALSTOM Power Service customer survey

ALSTOM Power Service is the largest after-market service provider to the power industry in Australia and New Zealand. It has approximately 500 full time employees but this can increase to over 1,000 people during a major power outage.

Department of Human Services Library Client Survey

Department of Human Services' Library and Information Service (LIS) focuses on providing access to information via its employees' desktops. There's one library location in Melbourne with seven staff but they provide an information service to the entire organisation of 13,000 employees, spread across regional and metropolitan Victoria. This means they must provide an online service.

Cardinal Health customer survey

As part of a push to build cross functional relationships and improve processes, Managing Director Ronda Jacobs established 10 breakthrough teams.

First Samuel customer survey

First Samuel, a boutique investment house, used the Insync Surveys Customer Satisfaction Survey annually to constantly and objectively learn how they're performing and how they can improve.