Read more about how Insync's custom solution addressed the challenges Swinburne faced in gathering and acting on customer feedback, and set them on a path to continuous improvement through real-time customer experience feedback.
Customer Experience Case Studies
ALSTOM Power Service is the largest after-market service provider to the power industry in Australia and New Zealand. It has approximately 500 full time employees but this can increase to over 1,000 people during a major power outage.
Department of Human Services' Library and Information Service (LIS) focuses on providing access to information via its employees' desktops. There's one library location in Melbourne with seven staff but they provide an information service to the entire organisation of 13,000 employees, spread across regional and metropolitan Victoria. This means they must provide an online service.
First Samuel, a boutique investment house, used the Insync Surveys Customer Satisfaction Survey annually to constantly and objectively learn how they're performing and how they can improve.