Defence Bank: Success and growth underpinned by Employee Experience and Customer Experience
Alignment & engagement surveys, executive 360's, pulse surveys & member experience surveys to drastically improve employee experience & customer experience.
Customer Experience Case Studies
Epworth HealthCare: Addressing evolving patient perceptions of clean
How Epworth HealthCare used patient and employee experience surveys to improve patient perception of cleanliness.
Swinburne Professional: the power of real time customer experience feedback
Insync's custom solution addressed the challenges Swinburne faced in gathering & acting on customer feedback to improve through customer experience feedback.
ALSTOM Power Service customer survey
ALSTOM Power Service is the largest after-market service provider to the power industry in Australia and New Zealand. It has approximately 500 full time employees but this can increase to over 1,000 people during a major power outage.
Department of Human Services Library Client Survey
Department of Human Services' Library and Information Service (LIS) focuses on providing access to information via its employees' desktops. There's one library location in Melbourne with seven staff but they provide an information service to the entire organisation of 13,000 employees, spread across regional and metropolitan Victoria. This means they must provide an online service.
Cardinal Health customer survey
As part of a push to build cross functional relationships and improve processes, Managing Director Ronda Jacobs established 10 breakthrough teams.
First Samuel customer survey
First Samuel, a boutique investment house, used the Insync Surveys Customer Satisfaction Survey annually to constantly and objectively learn how they're performing and how they can improve.
