ALSTOM Power Service benchmarks performance to boost customer satisfaction
ALSTOM Power Service is the largest after-market service provider to the power industry in Australia and New Zealand. It has approximately 500 full time employees but this can increase to over 1,000 people during a major power outage.
The ALSTOM Power Service Customer Satisfaction Survey looked at ten areas so they could identify some speciﬁc areas for improvement, including: safety, knowledge of staff, product quality, value and
Peter Bounsall, ALSTOM Power Service’s Executive General Manager Business Systems and Processes, says: “As part of achieving our loyalty goals, we set out to measure customer satisfaction so we could develop a path forward to improve our client service delivery capabilities.”